topic Re: Picture disappeared in Sky+

Picture disappeared

Paige0601 — Sat, 13 May 2023 16:13:08 GMT

My picture has disappeared but the sound is still there

Re: Picture disappeared

Mark39 — Sat, 13 May 2023 16:49:41 GMT

First thing to try is restarting your Sky box. Switch off at the plug for 4 minutes.

ThisRe: Picture disappeared

Paige0601 — Sat, 13 May 2023 20:23:04 GMT

I have already done this a few times but still no picture its has happened at 3pm today the picture just disappeared but sound was there

Re: ThisRe: Picture disappeared

Mark39 — Sat, 13 May 2023 20:49:50 GMT

@Paige0601 wrote:

I have already done this a few times.....

It would have helped to say so. What else have you tried?

Re: Picture disappeared

Paige0601 — Sat, 13 May 2023 21:51:48 GMT

I have unplugged it n left it for 30minutes checked all cables they are all fine so picture was fine this morning then it just disappeared today

Re: Picture disappeared

Mark39 — Sun, 14 May 2023 07:24:18 GMT

Some more things to try:

1. If you usually leave your tv in standby, turn both your Sky box AND your TV off at the plug for 5 minutes.

2. Try a different HDMI socket on your TV. Make sure both your tv and your Sky box are in standby when you do it

3. Disconnect the HDMI cable from both your tv and your Sky box. Swap the ends over and reconnect them. Again, make sure both are in standby when you do it.

4. Try a replacement HDMI cable.

If you still have the same problem, it looks like your Sky box has developed a fault and will need to be replaced.

Re: Picture disappeared

Paige0601 — Sun, 14 May 2023 10:17:36 GMT

If it is the sky box that's got the fault how do I go about getting a new sky box .

Re: Picture disappeared

SlenderRobert — Sun, 14 May 2023 10:27:15 GMT

@Paige0601 wrote:
If it is the sky box that's got the fault how do I go about getting a new sky box .

Sky+ boxes are now obsolete and no longer manufactured. If you want to replace like for like then you'll need to look for a second hand one on eBay for example. Sky will not offer you a replacement but will likely try to get you to switch to Sky Q instead. It does more or less the same as Sky+ but has a few quirky differences which can annoy some customers.

Re: Picture disappeared

Mark39 — Sun, 14 May 2023 10:33:29 GMT

@Paige0601 wrote:

If it is the sky box that's got the fault how do I go about getting a new sky box .

Look for a DRX890 or a DRX895 model which are for sale quite cheaply on ebay etc. They're the most recent, albeit still 6-7 years old. Alternatively Sky will most likely do you a good deal to switch to Sky Q.

Re: Picture disappeared

Paige0601 — Sun, 14 May 2023 12:35:19 GMT

I don't have internet or broadband in house to get sky Q it was far to expensive

Re: Picture disappeared

Annie+UK — Sun, 14 May 2023 13:01:44 GMT

@Paige0601 wrote:

I don't have internet or broadband in house to get sky Q it was far to expensive

FYI, Brodband is the Internet they are not two separate things

Re: Picture disappeared

Paige0601 — Sun, 14 May 2023 13:32:44 GMT

I asked about broadband months ago n it was far to expensive per month