https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302242#M139276 <P>When you placed the order for Sky Q a new viewing card is sent to you so if you received it then you should be able to use that as your Sky+ card will have&nbsp;been cancelled hence this message.</P> Sun, 07 May 2023 11:09:04 GMT caesarome 2023-05-07T11:09:04Z https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302229#M139275 <P>Hi my sky plus is saying that my viewing card is not authorised. I did order sky w a few months back but the order was cancelled by sky as the engineer said my dish was too high on my roof so they couldn't proceed. My sky subscription was left as sky plus. Any channels I pay for are not available to me?</P> Sun, 07 May 2023 10:58:37 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302229#M139275 Beans222 2023-05-07T10:58:37Z https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302242#M139276 <P>When you placed the order for Sky Q a new viewing card is sent to you so if you received it then you should be able to use that as your Sky+ card will have&nbsp;been cancelled hence this message.</P> Sun, 07 May 2023 11:09:04 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302242#M139276 caesarome 2023-05-07T11:09:04Z https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302281#M139277 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3766037">@Beans222</a>&nbsp;if you didn't receive a new Viewing Card you'll need to contact Sky to request a replacement.</P> <P>&nbsp;</P> <P>If you wish, we can ask the Community messaging team to contact you via the forum to enable you to do that.</P> Sun, 07 May 2023 12:14:22 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-error/m-p/4302281#M139277 Mark39 2023-05-07T12:14:22Z