topic Re: sky have removed my sky+ multiroom without asking ? in Sky+

sky have removed my sky+ multiroom without asking ?

smileymiley12 — Sat, 29 Apr 2023 19:31:02 GMT

sky have removed my multiroom without letting me know ?

Re: sky have removed my sky+ multiroom without asking ?

Annie+UK — Sat, 29 Apr 2023 19:35:54 GMT

Phone them and have it readded, whilst you're there ask them why they did it

Use the following link for contacting Sky: CONTACT

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: sky have removed my sky+ multiroom without asking ?

Mark39 — Sat, 29 Apr 2023 19:37:07 GMT

It doesn't sound very likely. What problem are you having with Multiscreen?

Re: sky have removed my sky+ multiroom without asking ?

smileymiley12 — Tue, 02 May 2023 08:30:48 GMT

i can't access sky+ on my boxes ?

Re: sky have removed my sky+ multiroom without asking ?

Mark39 — Tue, 02 May 2023 08:34:58 GMT

Please elaborate.

Do you mean all your Sky+ boxes? What happens when you try to use them? Is there an error message? Can you watch Sky One live?

Re: sky have removed my sky+ multiroom without asking ?

smileymiley12 — Tue, 02 May 2023 08:52:20 GMT

i can get all the channels but it says i don't have sky+ entititlement but i pay my my bill on time and received everything until friday ?

Re: sky have removed my sky+ multiroom without asking ?

caesarome — Tue, 02 May 2023 08:55:45 GMT

When you phoned Sky as per the advice you were given, what did they say ?

Re: sky have removed my sky+ multiroom without asking ?

smileymiley12 — Tue, 02 May 2023 09:01:59 GMT

i have not phoned sky i was seeing if anyone had any ideas first sky is in my wifes name and she hates calling them

Re: sky have removed my sky+ multiroom without asking ?

Mark39 — Tue, 02 May 2023 09:56:50 GMT

Sounds like an account issue of some kind so I think your wife will have to call or we can ask the Community messaging team to contact her via the forum, if you wish. It's not a live chat, though, and replies from Sky may not be instant.

If your wife has a telephone password, and you know it, you can call or use the messaging service in her place.

Re: sky have removed my sky+ multiroom without asking ?

smileymiley12 — Tue, 02 May 2023 10:07:19 GMT

my wife has forgotten her telephone password is there anyway to reset it

Re: sky have removed my sky+ multiroom without asking ?

Annie+UK — Tue, 02 May 2023 10:13:20 GMT

@smileymiley12 wrote:

my wife has forgotten her telephone password is there anyway to reset it

She will need to call Sky to reset the password