topic My HD channels have gone in Sky+

My HD channels have gone

Linda+2412 — Sat, 29 Apr 2023 06:42:54 GMT

I can't watch any of the HD channels any more it just tells me SKY+HD box isn't getting a satellite signal. All other channels are fine. I can't watch BBC 1 BBC2 ITV1 CHANNEL 4 CHANNEL 5. etc. What is going on. Can I fix this myself

Re: My HD channels have gone

Mark39 — Sat, 29 Apr 2023 07:03:09 GMT

There's a fault with your ,dish setup somewhere.

Turn your Sky box off at the plug and disconnect and reconnect the cables from your dish. Be careful to line up the plug and the socket accurately when you reconnect the dish cables, as it's easy to bend the centre pins of the plugs.

If that doesn't resolve the issue, your best option is to call Sky to book an engineer who will check the setup from end to end.

Re: My HD channels have gone

Linda+2412 — Mon, 01 May 2023 01:13:16 GMT

This did not help, I have since paid extra to add HD to all channels hoping this would cure my problem all programs are now in HD . Nothing has changed still can't watch BBC1 HD, BBC TWO HD, ITV1 HD, CHANNEL 4 HD, OR CHANNEL 5 HD all other channels are ok in HD so it can't be the cables or box

Re: My HD channels have gone

caesarome — Mon, 01 May 2023 05:09:19 GMT

It could be an issue with your dish so..

@Mark39 wrote:

If that doesn't resolve the issue, your best option is to call Sky to book an engineer who will check the setup from end to end.

Re: My HD channels have gone

Mark39 — Mon, 01 May 2023 07:15:22 GMT

@Linda+2412 wrote:

This did not help, I have since paid extra to add HD to all channels hoping this would cure my problem all programs are now in HD . Nothing has changed still can't watch BBC1 HD, BBC TWO HD, ITV1 HD, CHANNEL 4 HD, OR CHANNEL 5 HD all other channels are ok in HD so it can't be the cables or box

BBC1, BBC2, ITV, C4, and C5 are provided in HD free of charge.

You'll need to book an engineer to check,your dish setup, as I posted before.