topic Viewing card not authorised message on screen in Sky+

Viewing card not authorised message on screen

BLACKBEARD999 — Mon, 24 Apr 2023 14:35:27 GMT

Can I have a new viewing card as my viewing card looks damaged and is not working and I now have an onscreen message saying card not authorised.

Re: Viewing card not authorised message on screen

Mark39 — Mon, 24 Apr 2023 14:37:29 GMT

Have you previously upgraded to Sky Q then cancelled it?

Re: Viewing card not authorised message on screen

Annie+UK — Mon, 24 Apr 2023 14:37:56 GMT

If you are talking about the brown mark<s> on the card then that's normal, see my FAQ #25

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

Re: Viewing card not authorised message on screen

Mr+Burger — Mon, 24 Apr 2023 20:02:08 GMT

Go into Settings > System Details and check for your Viewing Card number.

If the card is damaged, it will be blank.

If the card number is present, the data between it and the box is ok and it'll probably be an entitlement issue that Sky should be able to address OTA via simple EMM commands.