topic Re: Some channels not working in Sky+

Some channels not working

JENMAG — Tue, 18 Apr 2023 14:00:54 GMT

I have an original sky box. After a powercut some of my sky channels are not working A warning stating that no satellite signal is being received. Can anyone help me please.

Re: Some channels not working

Annie+UK — Tue, 18 Apr 2023 14:03:34 GMT

@JENMAG wrote:

I have an original sky box. After a powercut some of my sky channels are not working A warning stating that no satellite signal is being received. Can anyone help me please.

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

Re: Some channels not working

JENMAG — Tue, 18 Apr 2023 14:15:58 GMT

System signal & qualities very good but i have an original sky box which for rest of sky is working ok.

Re: Some channels not working

Annie+UK — Tue, 18 Apr 2023 14:23:40 GMT

Strange that the signal strength is ok whilst the box is reporting no signal 😕

Are you tuning to an affected channel when checking the signal in the settings?

Re: Some channels not working

JENMAG — Tue, 18 Apr 2023 14:41:23 GMT

Yes the settings are the same on effected channels.

Re: Some channels not working

Annie+UK — Tue, 18 Apr 2023 14:43:19 GMT

Turn your box off at the mains for at least five minutes before powering it on again

Re: Some channels not working

JENMAG — Tue, 18 Apr 2023 15:52:48 GMT

Done that several times leaving it unplugged for over 30mins last couple of times.

Re: Some channels not working

Mark39 — Tue, 18 Apr 2023 16:04:46 GMT

@JENMAG wrote:

System signal & qualities very good but i have an original sky box which for rest of sky is working ok.

To confirm - is the white part of all four bars at least half way across?

Re: Some channels not working

Annie+UK — Tue, 18 Apr 2023 16:08:07 GMT

@Mark39 wrote:

@JENMAG wrote:

System signal & qualities very good but i have an original sky box which for rest of sky is working ok.

To confirm - is the white part of all four bars at least half way across?

My FAQ makes it quite clear about that and also has a Graphical example 🙂 So they should know what to look for 😉

Re: Some channels not working

JENMAG — Wed, 19 Apr 2023 02:28:50 GMT

Not sure what you mean. If its the signal strength then it all the way across.

Re: Some channels not working

JENMAG — Wed, 19 Apr 2023 02:38:09 GMT

I also only have plain old sky - no + or hd or glass or Q.

Just plain old sky & an original box.

Re: Some channels not working

xenon81 — Wed, 19 Apr 2023 16:38:10 GMT

If it's a really old Sky Digibox from the 2000s, it's likely to be on the way out.. No Signal (even when there was a signal) used to be a common sign of a failing power supply on these boxes. As it happened after a power cut that seems especially likely to be the cause.