topic Re: On demand and catch up not working in Sky+

On demand and catch up not working

Cg1988 — Mon, 17 Apr 2023 18:04:39 GMT

I've just been reinstated and since then I can't download anything. Catch up wont work, nor on demand. I've reset box, changed from SD to HD etc. I get the message to use this service you need to upgrade subscription but I have everything I need to watch and download on demand.

Re: On demand and catch up not working

caesarome — Mon, 17 Apr 2023 18:32:16 GMT

Due to this:

@Cg1988 wrote:

I've just been reinstated

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: On demand and catch up not working

Tom-W19 — Tue, 18 Apr 2023 07:56:21 GMT

Thanks for escalating. We've sent an invite to Cg1988.