topic Re: What is Technical Fault - 11 (272)? in Sky+

What is Technical Fault - 11 (272)?

BR0NS0N — Sun, 16 Apr 2023 13:08:19 GMT

Hi I can't download from Catch Up or Box Sets on Sky + . The message I get is:

"Failed Rec: Technical Fault - 11 (272) ". How can I fix this?

I have tried unplugging & disconnecting. Have also permanently deleted the failed recordings. Any other ideas?

Re: What is Technical Fault - 11 (272)?

Mark39 — Sun, 16 Apr 2023 13:10:54 GMT

Does this affect all channels? If so you may be one of those affected by the issue raised here: https://helpforum.sky.com/t5/Sky/On-demand-download-failure-Sky-on-2-boxes/td-p/4218170/jump-to/first-unread-message

Re: What is Technical Fault - 11 (272)?

BR0NS0N — Sun, 16 Apr 2023 13:17:29 GMT

Thanks for your reply. This relates to Sky Atlantic re The Last of Us. I read that thread but I didn't see this specific error message so hoped mine might be a problem with an actual solution. Oh well.
I think I might ditch Sky if they can't be bothered to sort it. They have plenty of competition now. I won't upgrade with a company that is arrogant towards its customers.

Re: What is Technical Fault - 11 (272)?

Mark39 — Sun, 16 Apr 2023 13:24:11 GMT

On the chance that it's unrelated, you could try rebuilding your Planner which fixes all manner of odd faults: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/recording-on-sky-plus-different-problem

However I have a vague recollection that TF11(272) is broadband service provider related.

Re: What is Technical Fault - 11 (272)?

Kayelaina — Mon, 17 Apr 2023 11:36:40 GMT

@BR0NS0N , looks like it could be the same issue some of us have been having since end of January. The message changed from item unavaliable to Technical Fault 11 (272) around the end of March. I guess Sky did something their end but the issue was not resolved. Just a change in the error message. I think the info is on page 26 of the link regarding download failures @Mark39 copied to this thread.

Re: What is Technical Fault - 11 (272)?

BR0NS0N — Mon, 17 Apr 2023 14:11:10 GMT

Thanks Mark for your suggestion. I tried the rebuild and it did not work.

Very disappointing that a lot of customers appear to have this problem and Sky are pretty much ignoring it to force customers to upgrade. The days of Sky dominating the market are gone and there is better value to be found elsewhere.

Re: What is Technical Fault - 11 (272)?

BR0NS0N — Mon, 17 Apr 2023 14:16:59 GMT

Thanks Kayelaina for drawing my attention to this.

Re: What is Technical Fault - 11 (272)?

Ccdb — Sat, 06 May 2023 16:20:43 GMT

Did you fix this I am having the same problem

Re: What is Technical Fault - 11 (272)?

PocketDog — Thu, 03 Aug 2023 23:16:05 GMT

Many of us still have this issue and Sky have failed to fix it for over 6 months now.

You can probably get around the issue by changing your router, or using a different internet connection for your downloads, but dont expect anything from Sky to help you.

Re: What is Technical Fault - 11 (272)?

kimbad — Mon, 25 Sep 2023 11:47:14 GMT

I have been chasing this issue for several months now. I refused to update my router, as suggested, as there is nothing wrong with it for anything else.

I did however notice that there was an outstanding update available for the router firmware that detailed it included a GDPR update. I did the update and all is now working. I can download from Sky catchup channels that I haven't been able to do for months.

Re: What is Technical Fault - 11 (272)?

Ridefast0 — Wed, 13 Mar 2024 14:25:36 GMT

Thanks @kimbad, updating the router software fixed it for me too!