https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281056#M138830 <P>Message on screen says"please insert viewing card with chip facing up" done that still the same!</P> Sat, 15 Apr 2023 08:00:01 GMT Gord+53 2023-04-15T08:00:01Z https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281056#M138830 <P>Message on screen says"please insert viewing card with chip facing up" done that still the same!</P> Sat, 15 Apr 2023 08:00:01 GMT https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281056#M138830 Gord+53 2023-04-15T08:00:01Z https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281063#M138831 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3754778">@Gord+53</a>&nbsp;wrote:<BR /> <P>Message on screen says"please insert viewing card with chip facing up" done that still the same!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3754778">@Gord+53</a>&nbsp;with the viewing card inserted correctly, try rebooting the box by removing the power cable for 5 min then reconnect to reboot?</P> Sat, 15 Apr 2023 08:06:05 GMT https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281063#M138831 Quoman7 2023-04-15T08:06:05Z https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281124#M138837 <P>If the above does not work then Try performing a <STRONG>New Install</STRONG><BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">See question <STRONG>Q21</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark#q21" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG></DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">Additional help with your viewing card can be found <STRONG><A title="Sky viewing card help" href="https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus" target="_blank">here</A></STRONG></DIV> Sat, 15 Apr 2023 09:06:26 GMT https://helpforum.sky.com/t5/Sky/Can-t-record-programmes/m-p/4281124#M138837 Annie+UK 2023-04-15T09:06:26Z