https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275639#M138660 <P>You still have not explaine exactly what is happening <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sat, 08 Apr 2023 17:41:55 GMT Annie+UK 2023-04-08T17:41:55Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275601#M138657 <P>i am unable to access programs on my TV Guide</P> Sat, 08 Apr 2023 16:52:02 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275601#M138657 CSOUTHOUSE 2023-04-08T16:52:02Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275605#M138658 <P>Which Sky System do you have? Please give more details</P> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;"><STRONG>1.</STRONG> Sky Plus (<A href="(&lt;a href=" target="_blank" rel="noopener">Sky Plus Forum</A>)<BR /><STRONG>2.</STRONG> Sky Q (<A href="https://helpforum.sky.com/t5/Sky-Q/bd-p/skyq" target="_blank" rel="noopener">Sky Q Forum</A>)<BR /><STRONG>3.</STRONG> Sky Glass/Sky Streaming Puck (<A href="https://helpforum.sky.com/t5/Sky-Glass/bd-p/sky-glass" target="_blank" rel="noopener">Sky Glass Forum</A>)</DIV> Sat, 08 Apr 2023 16:56:35 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275605#M138658 Annie+UK 2023-04-08T16:56:35Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275636#M138659 <P>sky plus</P> Sat, 08 Apr 2023 17:38:42 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275636#M138659 CSOUTHOUSE 2023-04-08T17:38:42Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275639#M138660 <P>You still have not explaine exactly what is happening <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sat, 08 Apr 2023 17:41:55 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275639#M138660 Annie+UK 2023-04-08T17:41:55Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275640#M138661 <P>we can record and play anything on planner , we csn scroll down on tv guide but cant access anything</P> Sat, 08 Apr 2023 17:42:06 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275640#M138661 CSOUTHOUSE 2023-04-08T17:42:06Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275644#M138662 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/193280">@CSOUTHOUSE</a>&nbsp;wrote:<BR /> <P>we can record and play anything on planner , <STRONG>we csn scroll down on tv guide but cant access anything</STRONG></P> <HR /></BLOCKQUOTE> <P>In what way?</P> <P>&nbsp;</P> <P>Aare ther any messages etc...?</P> Sat, 08 Apr 2023 17:44:33 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275644#M138662 Annie+UK 2023-04-08T17:44:33Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275647#M138663 <P>when we open the tv guide we get the program menu, we can scroll down the yellow marker to any program but when we press the ok button nothing happens, we thought it was a damages remote but when we do the same thing on planner it works fine</P> Sat, 08 Apr 2023 17:48:53 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275647#M138663 CSOUTHOUSE 2023-04-08T17:48:53Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275652#M138664 <P>Try a Planner rebuild:<BR /><BR /></P> <DIV style="border: 2px solid hotpink; background-color: #f6f6f6; border-radius: 10px; padding: 1em;">For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:<BR /> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 10px;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Go to <STRONG>Help</STRONG><BR />• Select <STRONG>Sky+ Rebuild</STRONG><BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> <BR />If the above does not work try the following (<STRONG>Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing</STRONG>): <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 1em;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Press <SPAN>0</SPAN> (<EM>very old boxes may need you to press <SPAN>4</SPAN> instead</EM>)<BR />• Press <SPAN>0</SPAN><BR />• Press <SPAN>1</SPAN><BR />• Press <SPAN>SELECT</SPAN> (You should now be in the hidden menu)<BR />• Press <SPAN>7</SPAN> (<STRONG>Sky+ Rebuild</STRONG>)<BR />• Press <SPAN>SELECT</SPAN> (An on-screen message will be displayed)<BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> </DIV> <P>&nbsp;</P> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: .5em; display: inline-block;">The above and so much more can be found in my <A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark" target="_blank">Sky Plus F⋅A⋅Q</A></DIV> Sat, 08 Apr 2023 17:51:37 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275652#M138664 Annie+UK 2023-04-08T17:51:37Z https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275666#M138665 <P>thanks&nbsp;</P><P>problem solved</P> Sat, 08 Apr 2023 18:18:18 GMT https://helpforum.sky.com/t5/Sky/TV-Guide/m-p/4275666#M138665 CSOUTHOUSE 2023-04-08T18:18:18Z