topic Re: TV Guide in Sky+

TV Guide

GinnyLee — Thu, 06 Apr 2023 05:14:26 GMT

I keep getting now being able to view the seventh day of the guide, the next day I can't view sixth and seventh and each day an additional day I can't see. If try to reset my Sky Plus box it says I got no signal and then I am without TV for several hours. I find the virtual assistant frustrating. It does not understand what I say and takes you around in circles of things you have already tried. On a google search you can't find the number to ring for technical support.

Re: TV Guide

Mark39 — Thu, 06 Apr 2023 07:03:03 GMT

It,sounds like a problem with the signal from your dish, perhaps an intermittent issue. What do your signal strengths look like: key Services > Settings > Signal.

The white part of all 4 bars should be stable and at least half way across.

Re: TV Guide

GinnyLee — Thu, 06 Apr 2023 07:27:26 GMT

Input 1 Signal Strenght a quarter of the bar is not white

Input 1 Signal Quality an eithre of the bar is not white

Input 2 Signal Strenght none of the bar is white

Input 2 Signal Quality none of the bar is white.

I live in a block of flats and Sky is given by a feed to the communal dish. Do I need to contact my landlord?

Re: TV Guide

Mark39 — Thu, 06 Apr 2023 07:38:10 GMT

As you've probably gathered, there's a problem with the signal on Input 2. You could check that the cables to the dish connections at the back of your Sky box are still tight, and the same if they're connected to a wall socket at the other end. Beyond that, yes, you'll need to speak to your landlord.

Re: TV Guide

GinnyLee — Sat, 08 Apr 2023 07:11:23 GMT

I contacted my landlord on Thursday and got a response. I was not expecting anything to happen to after the Easter Holidays. Yesterday (Good Friday) I got a knock on the door by the engineer, he said he thinks there is a problem, he done some tweaking and told me to monitor things and he will be back next weekend.

Full seven days is showing now on my TV guide and all four bars are showing signal strengths now.

Re: TV Guide

Mark39 — Sat, 08 Apr 2023 09:06:00 GMT

@GinnyLee swift action by your landlord. There's a setting you can change to be sure of a full 7 days TV Guide in the absence of a second signal, so if it goes again before the engineer returns, let us know.