topic Re: Clock running late..Why in Sky+

Clock running late..Why

tosher — Fri, 31 Mar 2023 20:57:52 GMT

Why is my sky HD + Box running late. Does anyone know why???

Re: Clock running late..Why

caesarome — Fri, 31 Mar 2023 20:59:01 GMT

Are all the times wrong in your TV Guide, so is the BBC News at 10 showing as starting at 9pm for example ?

Re: Clock running late..Why

SKY1992bf — Fri, 31 Mar 2023 21:06:43 GMT

@tosher it's a cosmetic fault on the time stamp on recording that has been a round a few years and only occurs during bst

when the clocks get back the time stamp will be correct again until the clocks go forward again and so on

Sky has confirmed that has it's only cosmetic and doesn't impact the boxes ability to function correctly there are no plans for a fix given it's a legacy product

or is it as @caesarome describes as it could be one of two bugs one can be fixed the other can't

Re: Clock running late..Why

tosher — Fri, 31 Mar 2023 21:07:15 GMT

Tv guide says bbc news at 9pm but has just started at 10pm, like all programs!!

Re: Clock running late..Why

SKY1992bf — Fri, 31 Mar 2023 21:10:59 GMT

@tosher What software is your box running

press services > settings > system details

Can you post what the model number is

Re: Clock running late..Why

Annie+UK — Fri, 31 Mar 2023 21:11:01 GMT

What is the software version of your Sky Box?

See Q08 in my Sky Plus FAQ

Re: Clock running late..Why

tosher — Fri, 31 Mar 2023 21:17:30 GMT

according to information it is the latest version. I have only had this box for a few weeks as the old one went wrong and the new one was replaced by a sky engineer ...

Re: Clock running late..Why

caesarome — Fri, 31 Mar 2023 21:21:45 GMT

@tosher wrote:

according to information it is the latest version. I have only had this box for a few weeks

The chances are it isn't running the latest software as Sky released a patch to fix this very issue last year so when you are not using it or recording/downloading it then try updating the software.

https://www.sky.com/help/articles/updating-sky-box-software-sky-plus-hd

Re: Clock running late..Why

tosher — Fri, 31 Mar 2023 21:25:21 GMT

Hi, the model No is R024.092.08.00P

Re: Clock running late..Why

Annie+UK — Fri, 31 Mar 2023 21:28:12 GMT

@tosher wrote:

Hi, the model No is R024.092.08.00P

Latest is: R024 . 092 . 11 . 00P

See Q04 for update instructions

Re: Clock running late..Why

tosher — Fri, 31 Mar 2023 21:31:39 GMT

What do you suggest?

Re: Clock running late..Why

Annie+UK — Fri, 31 Mar 2023 21:35:29 GMT

Just perform a software update (see Q04 in my Sky Plus FAQ)

Re: Clock running late..Why

tosher — Fri, 31 Mar 2023 21:36:42 GMT

R0.24.092.08.00P

Re: Clock running late..Why

Annie+UK — Fri, 31 Mar 2023 21:39:14 GMT

@tosher wrote:

R024.092.08.00P

Yes that is OLD and needs updating to fix the time bug you are experiencing

Re: Clock running late..Why

tosher — Sat, 01 Apr 2023 11:27:31 GMT

Hi, it's me again, I phoned Sky this morning and the person I spoke to asked me what the problem was.I explained and said that I had tried everything I could but with no success to sort the problem and she said that the box that I have is no longer used and that I should upgrade to Sky Q. Anyway she said that as the box was only installed 2 weeks ago by a Sky engineer she would try to upgrade the software and reset the whole box, and with her instructions I managed it and Bingo it now works fine....Please don't ask me what the instructions were because I am in my eighties and wouldn't be able to remember them.

The best advice would be that if you have the same problem get in touch with Sky and ask them to talk you through to solve the problem....Thanks for the Community to try and help me..

Re: Clock running late..Why

Annie+UK — Sat, 01 Apr 2023 11:33:25 GMT

If you would have followed my simple step by step instructions in my FAQ you would have been sorted much sooner and would not have needed to contact Sky 🙄

Re: Clock running late..Why

caesarome — Sat, 01 Apr 2023 12:18:42 GMT

I also posted a link with instructions on how to do this @tosher so while I'm glad it has been fixed for you looking at either mine or @Annie+UK links could have saved you from phoning Sky.