topic Problem accessing Sky Box sets on Sky+ hd box in Sky+

Problem accessing Sky Box sets on Sky+ hd box

lesley2957 — Wed, 29 Mar 2023 21:39:22 GMT

Is anyone else having problems accessing sky box sets?. In the last 48 hours I have been recieving a 'For your Information' message everytime I click on sky box sets (and each time I clock on any tile) that the service is loading and an error code CU5. The message clears after a few seconds and I do have full access to the service. I have tried the usual remedies of a reboot and planner rebuild but the problem persists.

Many thanks for any ideas

Re: Problem accessing Sky Box sets on Sky+ hd box

caesarome — Wed, 29 Mar 2023 21:48:57 GMT

@lesley2957 wrote:

In the last 48 hours I have been recieving a 'For your Information' message everytime I click on sky box sets (and each time I clock on any tile) that the service is loading and an error code CU5. The message clears after a few seconds and I do have full access to the service

I have just cehcked my box and see the same, the first time the message disappeared so quickly I didn't have time to read what it said but on loading it up again I could see the same CU5 error but after a few seconds it does go.

Re: Problem accessing Sky Box sets on Sky+ hd box

lesley2957 — Wed, 29 Mar 2023 22:07:51 GMT

Thank you for checking. Its reassuring to know that others are having a similar issue. In the past these problems have usually been due to a problem at sky rather than my box and they usually resolve within a few days

Re: Problem accessing Sky Box sets on Sky+ hd box

Pete+020 — Sat, 15 Apr 2023 12:41:37 GMT

Well I am still getting this so Sky have nt fixed it yet. Its really irritating

Re: Problem accessing Sky Box sets on Sky+ hd box

nufc+fan — Mon, 24 Apr 2023 21:47:02 GMT

The error code and "service loading" message is still going on and it's 24 April.

At the very least, SKY could release a fix, as restarts & rebuilds don't work.