https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255394#M138147 <P>It happens on recordings too.</P> Wed, 15 Mar 2023 21:03:02 GMT fredbloggs10 2023-03-15T21:03:02Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255359#M138138 <P>TV Guide is Frozen on screen,I can only see the mini screen.</P> Wed, 15 Mar 2023 20:33:11 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255359#M138138 fredbloggs10 2023-03-15T20:33:11Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255361#M138139 <P>Restart the box by switching off at the plug for 4 minutes.</P> Wed, 15 Mar 2023 20:33:55 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255361#M138139 Mark39 2023-03-15T20:33:55Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255366#M138140 <P>Already tried that,no difference</P> Wed, 15 Mar 2023 20:36:09 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255366#M138140 fredbloggs10 2023-03-15T20:36:09Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255367#M138141 <P>Unplugged and restarted my internet box too,no difference.</P> Wed, 15 Mar 2023 20:37:23 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255367#M138141 fredbloggs10 2023-03-15T20:37:23Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255368#M138142 <P>Did a Sky Rebuild too,no difference.</P> Wed, 15 Mar 2023 20:37:58 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255368#M138142 fredbloggs10 2023-03-15T20:37:58Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255370#M138143 <P>You might have to do a full system reset, see my FAQ</P> Wed, 15 Mar 2023 20:58:12 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255370#M138143 Annie+UK 2023-03-15T20:58:12Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255382#M138144 <P>Still happening,I get to see the full live TV picture for about 5 seconds and the the TV Guide fills the screen again.</P> Wed, 15 Mar 2023 20:52:47 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255382#M138144 fredbloggs10 2023-03-15T20:52:47Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255385#M138145 <P>Done the full System Reset?</P> Wed, 15 Mar 2023 20:55:50 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255385#M138145 Mark39 2023-03-15T20:55:50Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255390#M138146 <P>Yes I have</P> Wed, 15 Mar 2023 20:59:36 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255390#M138146 fredbloggs10 2023-03-15T20:59:36Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255394#M138147 <P>It happens on recordings too.</P> Wed, 15 Mar 2023 21:03:02 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255394#M138147 fredbloggs10 2023-03-15T21:03:02Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255397#M138148 <UL> <LI>Turn the Sky box off</LI> <LI>Pull the plug out of the wall socket</LI> <LI>Wait 10 minutes</LI> <LI>Plug the wall socket back it</LI> <LI>Listen&nbsp;for the Harddrive to stat spinning</LI> <LI>Wait for the Sky box to fully start up</LI> <LI>Take Sky box out of standby (if orange LED)</LI> <LI>See if that fixes things</LI> </UL> Wed, 15 Mar 2023 21:07:24 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255397#M138148 Annie+UK 2023-03-15T21:07:24Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255499#M138151 <P>I`ve done that twice,no difference. Which number do I call for a Sky engineer to come?</P> Wed, 15 Mar 2023 23:28:40 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255499#M138151 fredbloggs10 2023-03-15T23:28:40Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255516#M138152 <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/105">@Annie+UK</a> No difference. When I press the Sky button I see the fullscreen picture for about 5 seconds and then it reverts back to only seeing the TV Guide and Mini-Screen Thu, 16 Mar 2023 01:33:05 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255516#M138152 fredbloggs10 2023-03-16T01:33:05Z https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255559#M138154 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2730312">@fredbloggs10</a>&nbsp;wrote:<BR /> <P>I`ve done that twice,no difference. Which number do I call for a Sky engineer to come?</P> <HR /></BLOCKQUOTE> <P>You can find the number to call via the 'need more help' dropdown at the bottom of this page:&nbsp; <A href="https://www.sky.com/help" target="_blank" rel="noopener">https://www.sky.com/help</A>&nbsp;</P> <P>&nbsp;</P> <P>Sounds like the box will need to be replaced.</P> Thu, 16 Mar 2023 07:47:28 GMT https://helpforum.sky.com/t5/Sky/TV-Guide-Frozen/m-p/4255559#M138154 Mark39 2023-03-16T07:47:28Z