topic Re: Viewing card in Sky+

Viewing card

Carriec9 — Tue, 14 Mar 2023 21:03:07 GMT

My sky box is just saying that my viewing card is not authorised and I can't access any programs

Re: Viewing card

Annie+UK — Tue, 14 Mar 2023 21:12:24 GMT

If Sky have sent you a new card then perform a New Install with that card

If you have ordered Sky Q and the order has not gone ahead for any reason the Sky+ card will have been cancelled and you'll need to use a new one, if you don't have a replacement then you'll need to get Sky to send one

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

Re: Viewing card

Carriec9 — Tue, 14 Mar 2023 21:14:13 GMT

I don't have a new card and I haven't ordered a new card so why has this happened?

Re: Viewing card

Annie+UK — Tue, 14 Mar 2023 21:19:35 GMT

@Carriec9 wrote:

I don't have a new card and I haven't ordered a new card so why has this happened?

No clue, try a New Install with the current card to do a callback to Sky, if that fails to fix it then you'll need to phone Sky

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page