topic Re: Sky viewing card not working in Sky+

Sky viewing card not working

neillondon — Fri, 10 Mar 2023 17:07:31 GMT

My sky is giving me the message saying " This viewing card is not authorised, if you have received a new veiwing card please insert"

I have the old sky box but cannot get sky Q as I live in a flat and doesn't work.

can someone help please??
urgent!

Re: Sky viewing card not working

SKY1992bf — Fri, 10 Mar 2023 17:11:22 GMT

@neillondon If you ordered Q this would set an automatic process off to cancel existing viewing cards

if you have subsequently cancelled the order you should have still received a new viewing card if so use this replacement card

if you haven't received a new card call sky to request one

Re: Sky viewing card not working

Annie+UK — Fri, 10 Mar 2023 17:11:56 GMT

If you order Sky Q and it is cancelled for any reason the Sky+ viewing card gets disabled and cannot be re-enabled, you then need Sky to send a replacement card

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

Re: Sky viewing card not working

neillondon — Fri, 10 Mar 2023 17:27:17 GMT

Thankyou for your help