topic Re: Programme synopsis not available and no listings available except for current day in Sky+

Programme synopsis not available and no listings available except for current day

A+Walsh — Mon, 06 Mar 2023 19:48:29 GMT

Hi , I have a number of issues with Sky+:

1. For all channels'Programme synopsis is not available;

2. No listings available except for current day

3. When trying to record a series it does not give option to record series only current day episode

This has been going on for some weeks now and I cannot contact Sky customer service by phone. We unplugged/re plugged all cables. etc.

Is there anybody there with similar issues?

Thanks

Re: Programme synopsis not available and no listings available except for current day

Annie+UK — Mon, 06 Mar 2023 19:53:31 GMT

This is usually a dish/cable issue that requires you to phone Sky for a call out

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

Re: Programme synopsis not available and no listings available except for current day

A+Walsh — Mon, 06 Mar 2023 20:12:36 GMT

Thank you . I have done that and both Input 2 Signal Strength and Signal Quality boxes are completely blue. Signal 1 for each are completely white

Re: Programme synopsis not available and no listings available except for current day

Annie+UK — Mon, 06 Mar 2023 20:20:05 GMT

Yep, you'll need someone out to fix it

Re: Programme synopsis not available and no listings available except for current day

A+Walsh — Mon, 06 Mar 2023 20:28:46 GMT

I'll give Sky a call do. Thanks for your help!

Re: Programme synopsis not available and no listings available except for current day

AGourlay23 — Fri, 27 Oct 2023 14:51:56 GMT

@A+Walsh I have the same issue. Did you ever get it resolved?

Re: Programme synopsis not available and no listings available except for current day

Mark39 — Fri, 27 Oct 2023 15:09:32 GMT

@AGourlay23 wrote:

@A+Walsh I have the same issue. Did you ever get it resolved?

See the Answer. You have a signal from the dish on only one of the two dish cables.

Re: Programme synopsis not available and no listings available except for current day

A+Walsh — Fri, 27 Oct 2023 15:12:01 GMT

@AGourlay23

Yes they had to send an Engineer out and the skybox had to be replaced. All good now

Re: Programme synopsis not available and no listings available except for current day

Daniel0210 — Fri, 27 Oct 2023 15:20:04 GMT

@AGourlay23

Dispite the solution to @A+Walsh problem earlier this year Sky no longer deploy an engineer for Sky+ / Sky+HD issues. If your issue needs an engineer they will advise you of this and recommend you change your subscription to Sky Q, Sky Glass or Stream. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.