https://helpforum.sky.com/t5/Sky/I-have-sky-Hd-box/m-p/4242045#M137741 <P>If this has just started happening then:</P> <P>&nbsp;</P> <P>Try a Planner rebuild:<BR /><BR /></P> <DIV style="border: 2px solid hotpink; background-color: #f6f6f6; border-radius: 10px; padding: 1em;">For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:<BR /> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 10px;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Go to <STRONG>Help</STRONG><BR />• Select <STRONG>Sky+ Rebuild</STRONG><BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> <BR />If the above does not work try the following (<STRONG>Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing</STRONG>): <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 1em;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Press <SPAN>0</SPAN> (<EM>very old boxes may need you to press <SPAN>4</SPAN> instead</EM>)<BR />• Press <SPAN>0</SPAN><BR />• Press <SPAN>1</SPAN><BR />• Press <SPAN>SELECT</SPAN> (You should now be in the hidden menu)<BR />• Press <SPAN>7</SPAN> (<STRONG>Sky+ Rebuild</STRONG>)<BR />• Press <SPAN>SELECT</SPAN> (An on-screen message will be displayed)<BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> </DIV> <P>&nbsp;</P> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: .5em; display: inline-block;">The above and so much more can be found in my <A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark" target="_blank" rel="noopener">Sky Plus F⋅A⋅Q</A></DIV> Tue, 28 Feb 2023 21:32:53 GMT Annie+UK 2023-02-28T21:32:53Z https://helpforum.sky.com/t5/Sky/I-have-sky-Hd-box/m-p/4242044#M137740 <P>My sky plus HD box wont give me access to on remind or sky movies &nbsp;what's going on&nbsp;</P> Tue, 28 Feb 2023 21:29:48 GMT https://helpforum.sky.com/t5/Sky/I-have-sky-Hd-box/m-p/4242044#M137740 Arisha 2023-02-28T21:29:48Z https://helpforum.sky.com/t5/Sky/I-have-sky-Hd-box/m-p/4242045#M137741 <P>If this has just started happening then:</P> <P>&nbsp;</P> <P>Try a Planner rebuild:<BR /><BR /></P> <DIV style="border: 2px solid hotpink; background-color: #f6f6f6; border-radius: 10px; padding: 1em;">For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:<BR /> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 10px;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Go to <STRONG>Help</STRONG><BR />• Select <STRONG>Sky+ Rebuild</STRONG><BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> <BR />If the above does not work try the following (<STRONG>Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing</STRONG>): <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: 1em;">• Press <SPAN>SERVICES</SPAN> on your Sky remote control<BR />• Press <SPAN>0</SPAN> (<EM>very old boxes may need you to press <SPAN>4</SPAN> instead</EM>)<BR />• Press <SPAN>0</SPAN><BR />• Press <SPAN>1</SPAN><BR />• Press <SPAN>SELECT</SPAN> (You should now be in the hidden menu)<BR />• Press <SPAN>7</SPAN> (<STRONG>Sky+ Rebuild</STRONG>)<BR />• Press <SPAN>SELECT</SPAN> (An on-screen message will be displayed)<BR />• Press <SPAN>SELECT</SPAN> (this will start the rebuild)</DIV> </DIV> <P>&nbsp;</P> <DIV style="border-radius: 10px; border: 2px solid hotpink; padding: .5em; display: inline-block;">The above and so much more can be found in my <A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark" target="_blank" rel="noopener">Sky Plus F⋅A⋅Q</A></DIV> Tue, 28 Feb 2023 21:32:53 GMT https://helpforum.sky.com/t5/Sky/I-have-sky-Hd-box/m-p/4242045#M137741 Annie+UK 2023-02-28T21:32:53Z