topic Re: Replacement Sky Box in Sky+

Replacement Sky Box

Ogier1 — Mon, 27 Feb 2023 11:11:20 GMT

I have a Sky +HD box. The hard drive is playing up and I keep getting hard drive error messages. I've reset the hard drive a couple of times and it then works for a couple of days before the problem returns. How do I get a replacement box?

Re: Replacement Sky Box

Annie+UK — Mon, 27 Feb 2023 11:15:05 GMT

There are no new boxes so the secondhand market is the place to go, ebay etc...

Look for the DRX890 or the DRX895 (bigger HDD)

Re: Replacement Sky Box

Ogier1 — Mon, 27 Feb 2023 12:09:03 GMT

How about if I upgrade to Sky Q and would a replacement box be free?

Re: Replacement Sky Box

Daniel0210 — Mon, 27 Feb 2023 12:12:09 GMT

@Ogier1

Sky Q boxes, should you go down that route, are loaned to you but you may pay an admin/activation fee for a mini box. Do your research before deciding.

Re: Replacement Sky Box

TimmyBGood — Mon, 27 Feb 2023 12:44:38 GMT

@Ogier1 wrote:

How about if I upgrade to Sky Q and would a replacement box be free?

The typical starting point for Sky is to set a high up-front fee and then reduce this if the customer subscribes to add-ons which increase the monthly cost.

The 'VIP Upgrade' to Q is typically 'free' only if Multiscreen is added: that's close to £300 by itself over an 18 month minimum term.

Re: Replacement Sky Box

Mark39 — Mon, 27 Feb 2023 13:22:43 GMT

@Ogier1 chances are Sky will want to encourage you to move away from Sky+, and will incentivise you accordingly.