https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232280#M137421 <UL><LI>Hi Anne thank you for your reply we have already tried this and it only works for about an hour and then we are back to square one.&nbsp;&nbsp;</LI></UL> Sat, 18 Feb 2023 18:55:26 GMT Lynne123456789 2023-02-18T18:55:26Z https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232275#M137419 <P>Can anyone help please? We are having problems with our Sky+. Whenever we change the channels we keep getting a blue screen. All sound disappears also. We also have noticed that the information bar is also getting stuck. So for example it's 7pm but it's showing programs for 11pm and will not scroll either way. If anyone could advise I would be grateful <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span>&nbsp;</P> Sat, 18 Feb 2023 18:45:46 GMT https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232275#M137419 Lynne123456789 2023-02-18T18:45:46Z https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232278#M137420 <P>Power off your Sky box for 5 mniutes</P> Sat, 18 Feb 2023 18:53:23 GMT https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232278#M137420 Annie+UK 2023-02-18T18:53:23Z https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232280#M137421 <UL><LI>Hi Anne thank you for your reply we have already tried this and it only works for about an hour and then we are back to square one.&nbsp;&nbsp;</LI></UL> Sat, 18 Feb 2023 18:55:26 GMT https://helpforum.sky.com/t5/Sky/Blue-screen-when-changing-channels/m-p/4232280#M137421 Lynne123456789 2023-02-18T18:55:26Z