topic Re: Sky + box on Freesat channels lost in Sky+

Sky + box on Freesat channels lost

Halfnotro — Thu, 16 Feb 2023 09:48:39 GMT

I have a sky + hd box on Freesat, now channels are being updated to HD , I have lost so many channels and the box is now useless how can this be fixed, I did read that this box can be upgraded for free but no information on this anywhere

Re: Sky + box on Freesat channels lost

caesarome — Thu, 16 Feb 2023 10:04:58 GMT

Details of this can be found here:

https://www.sky.com/help/articles/bbcupgrade

Re: Sky + box on Freesat channels lost

Mark39 — Thu, 16 Feb 2023 10:22:56 GMT

@Halfnotro wrote:

I have a sky + hd box on Freesat, now channels are being updated to HD , I have lost so many channels and the box is now useless how can this be fixed, I did read that this box can be upgraded for free but no information on this anywhere

@Halfnotro if you have a Sky+HD box, it's already capable of receiving free to air HD channels, such as BBC1 HD, ITV HD, C4 HD and Channel 5 HD, so I'm unclear about the issue you're having?

Re: Sky + box on Freesat channels lost

Halfnotro — Thu, 16 Feb 2023 10:41:00 GMT

https://www.sky.com/help/articles/bbcupgrade

I have an old amstrad box

Re: Sky + box on Freesat channels lost

caesarome — Thu, 16 Feb 2023 12:02:09 GMT

You said you have a Sky+ HD box, if that is the case you shouldn't have lost any channels.

Re: Sky + box on Freesat channels lost

TimmyBGood — Thu, 16 Feb 2023 12:34:48 GMT

@Halfnotro wrote:

I did read that this box can be upgraded for free but no information on this anywhere

Not sure if Sky are going to swap hardware from SD to HD if there's no subscription in place. Are you paying for the old 'Freesat from Sky' (which essentially just enables recording/playback)?

Re: Sky + box on Freesat channels lost

Annie+UK — Thu, 16 Feb 2023 12:41:40 GMT

@TimmyBGood wrote:

@Halfnotro wrote:

I did read that this box can be upgraded for free but no information on this anywhere

Not sure if Sky are going to swap hardware from SD to HD if there's no subscription in place. Are you paying for the old 'Freesat from Sky' (which essentially just enables recording/playback)?

Freesat from Sky does not provide recording/playback it was just access to extra channels that needed a viewing card, there was/is a separate monthly subscription for the Sky+ features

Re: Sky + box on Freesat channels lost

TimmyBGood — Thu, 16 Feb 2023 12:54:06 GMT

@Annie+UK

Ah, yes, I'd forgotten that. Probably makes it more likely that this particular SD hardware isn't eligible for the free HD swap then.