topic Sky+ keeps reverting to Sky Intro in Sky+

Sky+ keeps reverting to Sky Intro

Kaymag — Wed, 08 Feb 2023 08:19:00 GMT

Often seems to happen at the same time each day, the box changes channel back to the Sky Intro. Frustrating enough when watching the channel, but even worse when Live Pause is pressed and you lose the recording!

Re: Sky+ keeps reverting to Sky Intro

caesarome — Wed, 08 Feb 2023 10:15:49 GMT

It might be worth doing a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.

Re: Sky+ keeps reverting to Sky Intro

Kaymag — Wed, 08 Feb 2023 14:18:34 GMT

Thanks for the advice but I'm afraid I tried it and the problem remained the same.

Re: Sky+ keeps reverting to Sky Intro

Annie+UK — Wed, 08 Feb 2023 15:16:42 GMT

If you are recording when this happens what is the reason given in the synopsis of the programme (Press i on your remote control with the programme highlighted in the planner)

Going bach to channel 998 is often because the Sky box loses power

Re: Sky+ keeps reverting to Sky Intro

Kaymag — Wed, 08 Feb 2023 20:29:18 GMT

Thanks for your input - I understand the thinking but I am not recording at the time it happens, just watching a regular programme and it flips immediately to Sky Intro channel. If it is a power loss, it is not discernable. Sometimes happens when I have pressed Live Pause to pop out of the room and have found that the program I was watching has been lost because I wasn't recording it.

Re: Sky+ keeps reverting to Sky Intro

Annie+UK — Wed, 08 Feb 2023 20:35:56 GMT

Try recording something around the time and see if you get a part record with reason

There is nothing in the settings that will change channels at a specific time without an onscreen warning (there is a feature on very old boxes but you get a prompt to cancel the channel change IIRC)

Re: Sky+ keeps reverting to Sky Intro

Kaymag — Fri, 10 Feb 2023 06:56:02 GMT

Thanks for the idea - I am trying it out.

Re: Sky+ keeps reverting to Sky Intro

Kaymag — Wed, 15 Feb 2023 15:04:41 GMT

Well, I have spent several days, watching and recording channels but I am no further forward. When I watch, it sometimes reverts to Sky Intro. When I record, the recording is fine. It has also changed overnight back to Sky Intro. This seems to be one of those irritating intermittant problems that is difficult to trace. Thanks for trying.

Re: Sky+ keeps reverting to Sky Intro

Mark39 — Wed, 15 Feb 2023 15:16:07 GMT

This isn't something I've seen reported before. I think you might have to conclude that your Sky box has developed a fault. The one thing you might try is plugging it into a different power socket, just in case it's the result of mains-borne interference or a problem, with the socket itself.

Failing that, you might have to try a replacement Sky box.