topic Re: Sound keeps going out of sync in Sky+

Sound keeps going out of sync

simon30301 — Tue, 31 Jan 2023 16:55:54 GMT

We have a 6 year old HD+ plus box, and recently the sound loses sync with the pictures. It does not happen on any particular channel.

We have followed all the instructions about turning the box off, waiting etc., but it still happens annoyingly regularly.

If we turn off the box and wait, it can happen again even after only a few minutes.

We have also done a full reboot to rebuild the Guide, as this was found as a possible solution, but only temporary.

Any ideas would be gratefully received.

Re: Sound keeps going out of sync

Mark39 — Tue, 31 Jan 2023 17:01:01 GMT

Is your Sky box directly connected to your tv by an HDMI cable?

Re: Sound keeps going out of sync

simon30301 — Tue, 31 Jan 2023 17:14:21 GMT

Hi, yes it is... Does that make a difference?

Re: Sound keeps going out of sync

Mark39 — Tue, 31 Jan 2023 19:45:39 GMT

Yes, but only if it's not!

Check your Sound settings - the Digital Audio Output over HDMI setting should be Normal, not DolbyD.

If that's not the cause, I'm stumped, I'm afraid.

Edited to add: also check there are no sound processing/effect options turned on in your TV settings.

Re: Sound keeps going out of sync

simon30301 — Tue, 31 Jan 2023 20:00:05 GMT

Hi Mark,

Just checked the settings, and it is as you suggested on HDMI - Normal.

There are no sound effects etc. on the TV settings either.

This is an intermittent problem, and is even happens part way through watching recordings, and can be rectified by turning the box off, leaving it maybe 2 mins, then turning it back on.

It's stumped us, as it is so intermittent, and not on any particular channel.

Appreciate your help, anyway!

Re: Sound keeps going out of sync

MattSwe — Tue, 04 Apr 2023 10:26:58 GMT

Did you manage to solve this ? I have a similar problem.

Just bought a Samsung Q80b TV and never had problem with previous Sony TV. The Sky + box is connected to the TV with an HDMI cable. I'm using the TV speakers with no soundbar. If I view TV through iplayer / ITV X / Prime / Blue Ray then there are no issues. It only affects Sky viewing and sometimes the sync is ok and sometimes it isn't. Very frustrating at the moment as I can't quite find the cure and sure there is a fix somewhere.

Re: Sound keeps going out of sync

Mark39 — Tue, 04 Apr 2023 10:36:15 GMT

@MattSwe have you tried the suggestions already made?

Re: Sound keeps going out of sync

simon30301 — Tue, 04 Apr 2023 14:43:41 GMT

Hi,

No, our problem is still there, very intermittent, and very like yours, only appears when watching via the Sky box; no issues on Free view etc.

The weird thing is that it also happens during the watching of a recording, which is also cured by turning off the Skybox and turning it back on. How mad is that!

I wondered whether it is a tech issue with the Skybox itself, between the sound chip/card and the motherboard, not that I'm techy really, but as it doesn't happen using other viewing methods it sort of points towards the box. I've not spoken to Sky, as my guess is they will want to send an expensive engineer and its not really an issue, just a bit annoying. Good luck with yours...

Re: Sound keeps going out of sync

Goji-Berry — Mon, 15 Jan 2024 06:25:59 GMT

I have the same issue but if you go up or down one channel, and then reselect the original channel, I find that the sync issues are fixed.

Re: Sound keeps going out of sync

simon30301 — Mon, 15 Jan 2024 12:09:04 GMT

OK, thanks for this... We'll give it a try...

Re: Sound keeps going out of sync

mezo123 — Tue, 06 Feb 2024 20:43:39 GMT

my sky+ box does this too, as others say either changing channel or simply pause and play live tv will fix it for a short while

Re: Sound keeps going out of sync

Pierre04 — Sun, 18 Feb 2024 18:01:13 GMT

We have the same issue, going up or down a station unfortunately doesn't fix it. Ours is also intermittent but probably daily.

Re: Sound keeps going out of sync

mezo123 — Sun, 18 Feb 2024 18:25:41 GMT

Just binned all my ancient sky+ boxes and gone over to sky stream - very happy with the new little pucks, so my sync issue has been solved the easy way..

Re: Sound keeps going out of sync

DavidDJO — Tue, 02 Apr 2024 16:45:12 GMT

This has just happened for the first time and I resolved the problem by switching the tv/sky box off at the mains, waiting 10 minutes and turning back on. All back to normal.

Re: Sound keeps going out of sync

simon30301 — Tue, 02 Apr 2024 16:52:17 GMT

That's what we have to do every time it happens. Blooming annoying, it's irregular, and the weird thing is, it happens with live transmissions and recordings ...

Re: Sound keeps going out of sync

mezo123 — Tue, 02 Apr 2024 18:06:59 GMT

we found that just pausing and restarting would usually bring it back in sync for maybe half hour or so

Re: Sound keeps going out of sync

Bungaycanary — Tue, 02 Apr 2024 18:43:07 GMT

Thank you for the various replies. Your efforts are much appreciated and all have been tried out but sadly without success.

We still have the issue and Sky are being as helpful as an ashtray on a motor bike. In terms of frequency it probably happens two or three times a week.

For some bizarre reason it always happens with 'Beyond Paradise' which is not good for family harmony as it's one of my wife's favourite programmes.

All programmes on which the problem occurs have been pre-recorded and are viewed on playback.

Onwards and upwards.

Re: Sound keeps going out of sync

Kevlar1 — Sat, 13 Apr 2024 21:38:09 GMT

Hi,

What you need to do is -

Go to settings then picture & sound.

Now change from Auto to PCM.

This worked for me.

Best of luck

Re: Sound keeps going out of sync

Lisaj860 — Fri, 19 Apr 2024 20:13:58 GMT

This worked for me, thank you. Tried all settings adjusting sound delay and inputs on tv but nothing until this. Thanks

Re: Sound keeps going out of sync

Tommy1959 — Fri, 19 Apr 2024 20:44:26 GMT

Thanks it worked with this fix.