topic Re: Picture breakup every evening around the same time in Sky+

Picture breakup every evening around the same time

lance+cale — Sat, 21 Jan 2023 20:16:34 GMT

Every evening we get picture breakup lasts about half an hour on and off, all channels what should I be checking first

Re: Picture breakup every evening around the same time

Annie+UK — Sat, 21 Jan 2023 20:26:43 GMT

Something blocking the satellite signal ie a bird perching on the dish arm

Some kind of electrical interference that is on a timer

Re: Picture breakup every evening around the same time

Mark39 — Sat, 21 Jan 2023 20:29:53 GMT

Does it coincide with switching on something electrical, or central heating boiler firing up, fridge/freezer compressor starting? Birds sitting on the arm of the dish? Street lamp turning on?

Re: Picture breakup every evening around the same time

lance+cale — Mon, 23 Jan 2023 19:18:33 GMT

Hi Mark, thanks for reply, no nothing turns on or off, can be any time from 6pm to 9pm, very puzzling

Re: Picture breakup every evening around the same time

lance+cale — Mon, 23 Jan 2023 19:21:27 GMT

Hi Annie, thanks for reply, no nothing in way at we have nothing on a timer in the house

Re: Picture breakup every evening around the same time

Thefather1 — Wed, 11 Dec 2024 18:06:55 GMT

Yep...have the same problem every night around 6pm..picture breaking up internet going off . Only been with sky a few months. Regrettably problems 5 or 6 times a week with lack of service keep on re setting everything .

Getting more and more fed up..Anyone got a phone number that answers

Re: Picture breakup every evening around the same time

Mark39 — Wed, 11 Dec 2024 18:30:56 GMT

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: Picture breakup every evening around the same time

oj01 — Wed, 11 Dec 2024 21:47:36 GMT

@Thefather1 wrote:
Yep...have the same problem every night around 6pm..picture breaking up internet going off . Only been with sky a few months. Regrettably problems 5 or 6 times a week with lack of service keep on re setting everything .
Getting more and more fed up..Anyone got a phone number that answers

If you've only had Sky a few months it's unlikely that you've got Sky+ (where you've posted)