topic Re: Box office not working in Sky+

Box office not working

Roy+G+T — Mon, 16 Jan 2023 09:43:43 GMT

Hi, my Sky set up has two Hd+ boxes with multi room and fibre broadband. Both boxes, when I use the 'Box Office' button on either remote control offer "no programs of this type are available". I have rebooted my router, tv's and Sky boxes multiple times and nothing changes. Both boxes/tv's have the correct network displayed and "OK" for network and On Demand.
on contacting Sky their technician could offer no reason for the problem cause as line tests showed ok and the fact that all other options than "Box Office" works normally.

Sky want me to pay for an engineer visit but I take the view that if their technical experts cannot even offer anything other than "it should be working" I fail to see what an on site visit might offer.

Anyone any ideas?

Re: Box office not working

Mr+Flibbles+86 — Tue, 17 Jan 2023 08:20:42 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Box office not working

Mr+Flibbles+86 — Thu, 19 Jan 2023 09:33:22 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks