topic On demand categories won't load. in Sky+

On demand categories won't load.

Claver — Sat, 31 Dec 2022 16:53:46 GMT

On demand categories like catch up, cinema, kids, etc either show a continuous message "searching for listings, please wait" or "programme information isn't available right now. Please try again later."

The guide and planner work correctly. I have a wired connection and have tried switching the router and sky box off for some minutes and checked cables.

In settings the connection to on demand is OK. The firmware is R024.092.11.00P and version no 4f3180 if that helps.

Can anyone save me from having to ring Sky? Thanks

Re: On demand categories won't load.

Annie+UK — Sat, 31 Dec 2022 17:06:00 GMT

The planner and TV guide don't require broadband to function

Turn off your box and router
Turn on the router and wait for it to come on fully
Turn on your Sky box

You could try changing the DNS server in you router and/or Sky box settings:

Cloudflare: 1⋅1⋅1⋅2 1⋅0⋅0⋅2

Google: 8⋅8⋅8⋅8 8⋅8⋅4⋅4

OpenDNS: 208⋅67⋅222⋅222 208⋅67⋅220⋅220

AdGuard DNS: 94⋅140⋅14⋅14 94⋅140⋅15⋅15

Re: On demand categories won't load.

Claver — Tue, 03 Jan 2023 11:05:54 GMT

Thank you @Annie+UK for your reply. I have tried the first suggestion involving switching off router and sky box several times but to no avail.

I have also tried changing the DNS server in the sky box settings to Google and Cloudfare. I am able to access On Demand services through my tablet and then send an instruction to the Sky box so I shall just put up with the inconvenience for now.

Looking at the various discussions about flaky wifi or broadband across Sky+, Q Box, and now Glass it is clear that Sky have not done the basics in ensuring customers get a good reliable experience before expanding into new services.

Thanks again for your help.