topic Unable to access my Sky email in Email

Unable to access my Sky email

Valerie1945 — Sat, 11 May 2024 10:44:02 GMT

I have ot been able to access my Sky email for over 1 month. When I try to logon (with my correct password) I see this message:

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact t'his number which gets blocked in this post' for further assistance.

I called that number over 1 month ago but the problem has still not been resolved, depsite messaging and phone calls from Sky customer support. No-one has explained to me why I cannot access my email. The same message appears on different browers, PCs and mobile phone.

I did receive a phoine call from Sky last week but I simply cannot understand what the person was saying since they are usually as non-native English speaker talking far too quickly to be understandable.

Re: Unable to access my Sky email

jayach — Mon, 13 May 2024 11:44:02 GMT

Your message has been escalated, so hopefully you can get some assistance that way.

However if you are unable to log in here:https://www.sky.com/mydetails do ring again, but tell them you can't access your Sky account, don't mention the email as that may confuse them.

You may have to ring a few times before you get an agent who knows what to do.

Re: Unable to access my Sky email

Lisa-P1987 — Mon, 13 May 2024 11:53:58 GMT

Hi there, the team who called you back is the right team to talk to.

You may want to get back in touch via the below link to get this resolved 🙂

https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail