topic Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it? in Email

When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jennifet — Sun, 12 May 2024 08:30:11 GMT

The surname that comes up as having sent an email from me is spelt wrong so I keep getting people responding to my emails calling me by the wrong name. Any idea how I can change the spelling of my surname on the sent email? It's only been recently and I have no idea how it's got the wrong spelling as it never asked me!

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

caesarome — Sun, 12 May 2024 08:46:04 GMT

@jennifet

If you are logging into the Sky website to access your emails then go to Settings > More settings > mailbxes > select your email account > your name.

You should be able to change it via the your name box so when you do remember to save the change before you exit.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jennifet — Sun, 12 May 2024 09:26:12 GMT

Thanks for your message. When I log in to m sky account it has my surname spelled correctly. There is nowhere at that point to log in to settings so I selected email and it comes up with settings but then no option for more settings, just manage account etc which has no options for changing my name spelling.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

Mark39 — Sun, 12 May 2024 09:30:35 GMT

@jennifet are you logging in via the Sky website, rather than via an app? The 'more settings' link is at the bottom of the Settings popup, BUT it's only visible if you're using a desktop or laptop pc, or if you use 'desktop mode' on a mobile device.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jennifet — Sun, 12 May 2024 09:33:37 GMT

Hi, well I use the app on my phone to acces my emails but I tried opening the website on my phone to see if I could access anything there, but there's nothing.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

Mark39 — Sun, 12 May 2024 10:14:01 GMT

As already stated, you need to use your mobile's desktop mode to see the full range of settings.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jayach — Sun, 12 May 2024 10:21:57 GMT

This is where "More settings" is:

But I seriously suggest you do it in a desktop browser.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jennifet — Sun, 12 May 2024 11:32:52 GMT

I'll try it on my laptop. No idea what a mobile desktop mode is.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jayach — Sun, 12 May 2024 11:45:42 GMT

mobile desktop mode - Google Search

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

caesarome — Sun, 12 May 2024 11:53:17 GMT

@jennifet wrote:

I'll try it on my laptop. No idea what a mobile desktop mode is.

Your laptop should display the site in desktop mode so you shouldn't need to do anything after loggin in to see these options.

Re: When I send an email it shows an incorrect spelling of my surname. Any idea how to change it?

jennifet — Sun, 12 May 2024 20:45:16 GMT

Thanks so much for all your help. I signed in via my laptop and entered the right spelling and it worked. Brilliant 👍😁