topic Re: 2FA issues as have new phone & new number. in Email

2FA issues as have new phone & new number.

MrSpe1rs — Sat, 11 May 2024 18:54:34 GMT

Long story short:

Lost my phone.
Obv the SIM was inside.
Had a torrid time with EE which lead to them agreeing to cancel my remaining 6 months and move elsewhere.
Moved to ID.Mobile on the Three network, but had to take new device & new number as EE blocked old no

The Problem:

As I am sure you've guessed the 2FA is set up through old phone no and therefore unable to receive and enter any new codes.

I have my username, password etc. but not the backup codes as I copied these and sent them on an email to that email address like a right doughnut.

HELP!!!!!!

Re: 2FA issues as have new phone & new number.

Mark39 — Sat, 11 May 2024 18:57:28 GMT

Without access to the Recovery Code to turn off 2 step verification, you'll have to call Sky, I'm afraid. There's a team who deal with such scenarios but knowledge of their existence seems to be a bit patchy amongst the front line advisers. You may have to persevere.

Edited to add: see the bit in the box here: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Re: 2FA issues as have new phone & new number.

caesarome — Sat, 11 May 2024 19:02:59 GMT

I suppose you don't access your emails elsewhere like on an app or program like Outlook on a tabet or PC so you can go back through these emails to locate the recovery code ?

Re: 2FA issues as have new phone & new number.

MrSpe1rs — Sat, 11 May 2024 19:03:57 GMT

Thought I had 'keep me signed in' on laptop but must have cleared cache at some point

Re: 2FA issues as have new phone & new number.

caesarome — Sat, 11 May 2024 19:14:59 GMT

I'm not sure you can keep signed in with Sky email even if you have selected the option to do so as you might be logged out after a certain period for security reasons.