topic Re: Sky email in Email

Sky email

lesleymar — Thu, 09 May 2024 13:19:58 GMT

My email address was hacked and I have had to change my password. I have lost all emails from my inbox and now any new emails go straight into archive. How do I get them back into my inbox and is there any chance I can get the previous emails back as there in stuff that I needed

Re: Sky email

Mark39 — Thu, 09 May 2024 13:49:15 GMT

It's unlikely you were hacked, but you may be one of the many who have inadvertently fallen for one of the many phishing emails inviting you to upgrade, or verify your email account. They lead to a fake login page where you give away your username and password.

Go to Settings, then More Settings, and Filters. Delete anything there that you didn't set up yourself. You'll need to use a PC or laptop or use a tablet in desktop mode to see the settings.

Yahoo have a recovery process which works for Sky Yahoo Mail too. It may recover some of the emails removed from your Inbox. If it doesn't they're likely gone for good, I'm afraid.

https://help.yahoo.com/kb/sln2552.html;_ylt=AwrIf9Vl0zxmPwQA0N5LBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZAMEc2VjA3Ny

You might want to consider setting up 2 step login to provide extra security for your email account. If you do, be sure to make a separate note of the Recovery Code which is displayed on screen, as it turns off 2 step login if you have a problem.

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Re: Sky email

lesleymar — Thu, 09 May 2024 13:55:51 GMT

Hi thank you but there is one problem, I go into settings and there isn't more settings option, tried all that this morning. How come my iPhone doesn't have more settings

Re: Sky email

Mark39 — Thu, 09 May 2024 14:08:31 GMT

Try landscape or, if iPhones has it, desktop mode as I mentioned before. 'More settings' is at the bottom of the Settings pop-up.

Re: Sky email

lesleymar — Thu, 09 May 2024 14:38:12 GMT

Defo don't have more settings anywhere on the screen in landscape or portrait. Tried everywhere but it's just not there

Re: Sky email

caesarome — Thu, 09 May 2024 15:21:03 GMT

You need to load the page up in desktop mode or if you have a Mac, PC or tablet give it a go on one of these instead.

Re: Sky email

jayach — Thu, 09 May 2024 18:14:52 GMT

@lesleymar wrote:
Defo don't have more settings anywhere on the screen in landscape or portrait. Tried everywhere but it's just not there

You need to use a browser to get to the more settings. You can use Safari in dektop mode.