topic no recovery code. is 21 day recovery automatic or does it require Sky intervention in Email

no recovery code. is 21 day recovery automatic or does it require Sky intervention

swifty3 — Sun, 05 May 2024 16:33:18 GMT

Not receiving 2 part authentication, no recovery code,Sky say maybe able to help if I have another email address that is not sky.com and I don't.

Is the 21 day recovery period automatic or do Sky need to set it in motion

Re: no recovery code. is 21 day recovery automatic or does it require Sky intervention

Mark39 — Sun, 05 May 2024 16:56:10 GMT

To be honest we don't know what Sky do during this 21 day period. It might simply be a waiting period while they see whether someone else claims it's their account - just guessing really. I'd call back when the 21 days has elapsed to prompt them.

Re: no recovery code. is 21 day recovery automatic or does it require Sky intervention

caesarome — Sun, 05 May 2024 18:19:33 GMT

@swifty3 wrote:

Sky say maybe able to help if I have another email address that is not sky.com and I don't.

What phone have you got because if it is an Android one then you will have a Google account meaning you will have access to a Gmail (also Google) email address, if it isn't an Android phone then you can setup a Gmail email address in minutes.