topic Re: Problem with account message in Email

Can not access email

Shellymil — Sat, 06 Apr 2024 19:36:03 GMT

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact ************* for further assistance.

I get this messge when I try to log into my email

Re: Can not access email

Mark39 — Sat, 06 Apr 2024 19:39:52 GMT

Changing your password should fix it: https://skyid.sky.com/resetpassword/

Re: Can not access email

Shellymil — Sat, 06 Apr 2024 19:43:04 GMT

Access Denied

You don't have permission to access "http://skyid.sky.com/resetpassword/securityquestion/skycom/7b7a3a27782f4944515a4b57525569337a4d66756b5a54526b673d3d277d" on this server.

Reference #18.e66e5668.1712431906.1a041c99

https://errors.edgesuite.net/18.e66e5668.1712431906.1a041c99

Re: Can not access email

Mark39 — Sat, 06 Apr 2024 19:54:43 GMT

Are you currently in the UK?

Re: Can not access email

Shellymil — Sat, 06 Apr 2024 21:43:26 GMT

Yes I am in UK

Re: Can not access email

caesarome — Sat, 06 Apr 2024 21:53:43 GMT

Are you using a VPN ?

Re: Can not access email

Shellymil — Sun, 07 Apr 2024 09:50:11 GMT

Re: Can not access email

Leoniecb — Mon, 08 Apr 2024 15:29:17 GMT

I am having the same issue

Re: Can not access email

caesarome — Mon, 08 Apr 2024 18:19:10 GMT

@Leoniecb

What same issue as you haven't quoted any post here ?

Re: Can not access email

Darylandrews — Tue, 09 Apr 2024 06:20:24 GMT

I get the same message. Spoke to sky and they said it's a glitch and they are working on it. I'm not sure though. Had my email with sky for 20 years but I don't have any of there services. Need help as I need my old emails.

Problem with account message

Shellymil — Thu, 11 Apr 2024 16:45:52 GMT

Account problem
We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact ************* for further assistance.

I get the above message when trying to access my email account this has been ongoing since 5/4/24

When I tried to change my password I gett the following message.

Access Denied
You don't have permission to access "http://skyid.sky.com/resetpassword/securityquestion/skycom/7b7a3a27782f4944515a4b57525569337a4d66756..." on this server.

Reference #18.e66e5668.1712431906.1a041c99

https://errors.edgesuite.net/18.e66e5668.1712431906.1a041c99

I have spoken to sky twice thw first time round I was told the department which deals with sky.com accounts nolonger exsists and that I have lost 20 years of emails.

The second time I spoke to them I was told it was a problem on Yahoo's end and it should be sorted in a few days.

I have just tried to go to my emails and the problem is still there.

It seems a lot of us are having this issue and sky are doing nothing to solve it.

Re: Problem with account message

GD1 — Mon, 15 Apr 2024 15:31:51 GMT

@Shellymil Your 2 other thread/;posts created recently have been removed, have you followed the advise provided in the replies above?

Re: Problem with account message

Shellymil — Mon, 15 Apr 2024 15:35:57 GMT

@GD1 yes have followed advice have cleared cshe 4 diferent devices and several browsers nd with and with out VPN

Re: Problem with account message

Mark39 — Mon, 15 Apr 2024 15:45:49 GMT

@Shellymil I'm not sure that the three Community members here with this problem represents a lot!

See towards the bottom of Sky's help page here which explains what you need to do in relation to this error: https://www.sky.com/help/articles/problems-accessing-sky-yahoo-mail

Contrary to what the article says, click 'no' for details of how to contact Sky (it may be a humber specifically for this problem). You could point Sky to their own help article if they don't know what's needed.

I highly doubt it's a problem at Yahoo's end.

Re: Problem with account message

Shellymil — Mon, 15 Apr 2024 15:56:11 GMT

@Mark39 I have contacted sky they are telling me diferent things but not solved the problem.

I have tried the number supplied with the message and that sends you a link to sky community.

I called the number at the end of the help article and been transfered to some one else and still have the issue.

There are more than 3 people since the 6th with this issue.

Re: Problem with account message

Mark39 — Mon, 15 Apr 2024 16:08:32 GMT

@Shellymil wrote:.
There are more than 3 people since the 6th with this issue.

Different issue, I think Most reports here are about the 'Account locked' issue, not the 'Access denied' prpblem that you're having.

I can only suggest going back to Sky and telling them about their own help guide, as I posted before. Have your IP address ready.

Re: Can not access email

Shellymil — Mon, 15 Apr 2024 21:26:12 GMT

@Darylandrews @Leoniecb

I have got my account back. I couldn't change my password as I kept getting this message

Access Denied
You don't have permission to access "http://skyid.sky.com/resetpassword/securityquestion/skycom/7b7a3a27782f4944515a4b57525569337a4d66756..." on this server.

When I was on the phone to sky one of the agents sent me a link to my hotmail email account to change my password for my sky accountit didn't work the first time as I got the above message.

So I switched on Norton VPN and followed the link again the link had timed out so I requested another and this was sent to hotmail so I used new link and managed to change password and then once that was done was able to access my email.

Give this a go and let me know the result.

Take care and have fun Shell x

Re: Problem with account message

vegas1903 — Tue, 16 Apr 2024 00:07:41 GMT

I am having the same issue.

Re: Problem with account message

caesarome — Tue, 16 Apr 2024 08:46:59 GMT

@vegas1903

Have you treied restting your password:

https://skyid.sky.com/resetpassword/