topic Re: Not receiving verification codes and cannot access my emails in Email

Not receiving verification codes and cannot access my emails

TinyDancer08 — Sat, 21 Oct 2023 10:12:51 GMT

I cannot get into my emails as I'm not receiving verification codes to my iPhone 11 . The only other option is to enter the recovery code, which I don't have. I've spent hours on the phone to sky advisers (mobile and tech team) and they have not managed to resolve. Has anyone else had same issue and if so how did you resolve. I have important personal information I cannot access as its on email.

Re: Not receiving verification codes and cannot access my emails

Mark39 — Sat, 21 Oct 2023 10:37:36 GMT

I don't know why you're not receiving the verification codes. There haven't been other posts recently reporting the same problem, so it would seem to be an issue with your iPhone? Unless you made a separate note of your Recovery Code, or forwarded the email containing it to a 3rd party email account and if Sky can't help,you, I think you're stuck, I'm afraid

Re: Not receiving verification codes and cannot access my emails

jayach — Sat, 21 Oct 2023 11:50:35 GMT

Have you tried using an app on the iPhone to receive the emails?

If you can get in that way, you should be able to get the recovery code from the email sent when you set it up.

Re: Not receiving verification codes and cannot access my emails

caesarome — Sat, 21 Oct 2023 12:18:06 GMT

@TinyDancer08

If you are not receiving the verification codes then you need to speak to your network provider about that.

Re: Not receiving verification codes and cannot access my emails

Bambiboy31 — Wed, 01 Nov 2023 19:01:19 GMT

Hi, I'm having the same problem, the text message comes through the following day, which then can't be used 😩 nightmare

Re: Not receiving verification codes and cannot access my emails

caesarome — Wed, 01 Nov 2023 19:41:51 GMT

@Bambiboy31

You can turn it off by using the recovery code.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: Not receiving verification codes and cannot access my emails

Tajpal — Thu, 02 Nov 2023 09:06:14 GMT

I not receiving any codes today either ! Was working fine yesterday .

but today no code's being sent.

never was sent any recover codes either !

Surely there must be way of resetting this with code .

Re: Not receiving verification codes and cannot access my emails

Mark39 — Thu, 02 Nov 2023 09:46:36 GMT

@Tajpal wrote:

I not receiving any codes today either ! Was working fine yesterday .

but today no code's being sent.

never was sent any recover codes either !

Surely there must be way of resetting this with code .

The Recovery Code was both displayed on screen and sent to your email account. I've alerted Sky to the problem with receiving the Verification code.

Re: Not receiving verification codes and cannot access my emails

Dennis12 — Thu, 02 Nov 2023 17:17:43 GMT

I am not receiving my recovery codes for sky email on my phone...I see others are having the same problem. What should I do (elderly so not very tec savy!) Thanks

Re: Not receiving verification codes and cannot access my emails

Mark39 — Thu, 02 Nov 2023 17:23:29 GMT

@Dennis12 wrote:

I am not receiving my recovery codes for sky email on my phone...I see others are having the same problem. What should I do (elderly so not very tec savy!) Thanks

For clarity, it's the Verification Codes that aren't coming through.

If you don't have a note of the separate Recovery Code, I'm afraid it's a matter of waiting until Sky fix the problem. They are aware of it.

Re: Not receiving verification codes and cannot access my emails

Inghur — Thu, 02 Nov 2023 20:22:52 GMT

I am into my account without a verification code.

Re: Not receiving verification codes and cannot access my emails

caesarome — Thu, 02 Nov 2023 20:26:36 GMT

@Inghur

That is because Sky have removed it for now while they investigate the issues from today.

Re: Not receiving verification codes and cannot access my emails

Inghur — Thu, 02 Nov 2023 20:52:28 GMT

OK THANKS. I thought that was the case as i did not need the code to get in.

Re: Not receiving verification codes and cannot access my emails

Walm3 — Sun, 14 Apr 2024 11:54:28 GMT

You are not alone. I have been unable to access my emails because the verification code isn't being sent to my phone. This has just happened. I didn't want to use the verification pin in the first place exactly for this reason. I must have clicked on it accidently.

Nothing has changed on my phone and so the fault must be with Sky!

Re: Not receiving verification codes and cannot access my emails

caesarome — Sun, 14 Apr 2024 12:06:01 GMT

To set it up you would have to have provided your mobile number so do you remember doing this @Walm3 ?

To turn it off you need to sign in with the recovery code so do you access your emails via any other method like you using an app ?

Re: Not receiving verification codes and cannot access my emails

Mark39 — Sun, 14 Apr 2024 12:10:44 GMT

@caesarome wrote:

To set it up you would have to have provided your mobile number...

...and as part of the setup process, a verification code is sent to the mobile number you gave, which you have to enter online to complete the setup process.

Re: Not receiving verification codes and cannot access my emails

lynn.cain — Sun, 14 Apr 2024 14:00:09 GMT

Since Wednesday I've not been able to get into emails due to verification code not coming through to my phone and I don't know my recovery code. How can I access my emails please help as sky are not doing anything to help.

Re: Not receiving verification codes and cannot access my emails

Mark39 — Sun, 14 Apr 2024 14:08:29 GMT

@lynn.cain unfortunately there's nothing we customers here can do to resolve this. I'm afraid you'll have to persevere with Sky. They do have a specialist team who can help, but their existence appears not to be well known amongst the advisers who take calls.

Re: Not receiving verification codes and cannot access my emails

JPDee — Fri, 19 Dec 2025 08:31:04 GMT

I'm going through the same issues 5x I've phoned and many Sky support staff don't know how to deal with this.

I have a, sky.com email address which I've had for years, I sometimes feel because that address became part of Yahoo mail several years ago they (sky) are no longer interested. TBH

Re: Not receiving verification codes and cannot access my emails

Mark39 — Fri, 19 Dec 2025 09:17:33 GMT

@JPDee Sky Yahoo Mail has run on the Yahoo platform for many years, but Sky Yahoo Mail and Yahoo mail are managed, supported and administered quite separately.

From many previous posts, it does seem that Sky Yahoo Mail is not well understood among many advisers. If you're having the same problem with Verification codes, and didn't keep a separate note of your Recovery Code, all you can do, I'm afraid, is to persevere with Sky.