topic Re: Not able to to access my sky.com emails in Email

Not able to to access my sky.com emails

Char4480 — Thu, 11 Apr 2024 04:58:47 GMT

I was logged out of the yahoo app yesterday and I'm not able to sign back in on the app or the sky page

it keeps saying account error or the sky page ?

Re: Not able to to access my sky.com emails

Steven+allcock — Thu, 11 Apr 2024 05:29:50 GMT

I am having the same problem. Any help would be great.

Re: Not able to to access my sky.com emails

Mark39 — Thu, 11 Apr 2024 07:18:10 GMT

Try resetting your password: https://skyid.sky.com/resetpassword

Re: Not able to to access my sky.com emails

DawnWood2003 — Thu, 11 Apr 2024 09:20:11 GMT

resetting password wont work either - i cant get through to sky anyone got a specigic number to call

Re: Not able to to access my sky.com emails

Mark39 — Thu, 11 Apr 2024 09:21:43 GMT

@DawnWood2003 wrote:

resetting password wont work either - i cant get through to sky anyone got a specigic number to call

There's no particular number - just call the usual customer services number.

Re: Not able to to access my sky.com emails

Paul+Ev4ns — Thu, 11 Apr 2024 10:34:25 GMT

I have this problem more than a week now. Keep going in circles with trying to reset security q and reset password. Alternative method keeps sending 6 digit codes to the sky.com email I cannot get access to. In the end I filled out an online complaint form which I'm waiting for a reply from sky. The phone calls are a waste of money becuse you get directed to yahoo which are unreachable. Sky and Yahoo need to get together and fix this authentication problem for all of us that are locked out. The was a nice lady called swati on the IDM team for sky help desk who tried her best to help. It's finding the right person who knows the email system inside out that you need. Best of luck - please let me know if you get a solution.

Re: Not able to to access my sky.com emails

Mark39 — Thu, 11 Apr 2024 10:44:49 GMT

@Paul+Ev4ns wrote:

It's finding the right person who knows the email system inside out that you need

You're absolutely right, unfortunately.

It's not a Yahoo issue and they won't be able to help, so it's pointless trying to speak to them about it.

Re: Not able to to access my sky.com emails

caesarome — Thu, 11 Apr 2024 10:48:43 GMT

@Paul+Ev4ns wrote:

The phone calls are a waste of money becuse you get directed to yahoo

That is why it is worth not mentioning that this is an email issue but rather a Sky ID one.