topic Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo in Email

Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mobile

F12 — Thu, 12 Oct 2023 10:42:43 GMT

Anyone got ideas on how to fix this problem-? I am getting message 'cannot get mail. Connection to server failed' when trying to access email on my mobile. It just won't refresh inbox.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

caesarome — Thu, 12 Oct 2023 10:55:26 GMT

Have you just set this account up and it isn't working or has it been previously working and has stopped ?

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

jayach — Thu, 12 Oct 2023 13:27:32 GMT

Is this on an iOS device? The problem is well known, but there doesn't seem to be any resolution at this time.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

F12 — Thu, 12 Oct 2023 15:21:42 GMT

Spoke to Sky tech team and they've given us a work around via Google. Still trying to sort out original problem but think we'll need to delete and then reload mail app/account to fix it. Will do that later today once have finished the day job! Thanks for your help.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

caesarome — Thu, 12 Oct 2023 15:52:45 GMT

Let us know what work around they have given you ?

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

F12 — Thu, 12 Oct 2023 16:14:29 GMT

All they've done is tell us to go on to Google, search for Sky email on the search engine and then login in on there. It works, but is very much a workaround, not a permanent solution to the problem. The engineer seemed at a loss when I said what we wanted was to be able to access our email from the Mailbox icon on our phones, but he then suggested that we needed to download Sky email from the My Sky app (which I'll try to do later on). I think this will just result in us having a duplicate Sky email inbox on our phones (i.e. the current one which has the error message and is only connecting intermittently and a new version which he is suggesting we download via the My Sky app. I suspect this may cause further problems but will try this when I get a moment. Will probably try it on just one of our i-phones for now!

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

caesarome — Thu, 12 Oct 2023 16:18:31 GMT

I don't think you can access your emails via the MySky app but why not try another app like Outlook instead using these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

Mark39 — Thu, 12 Oct 2023 16:19:51 GMT

@F12 as @jayach posted there's a known problem with the Mail app on i-phones etc. which is known to work only intermittently. Until Apple fix it, you might want to use an alternative way to access your Sky Yahoo Mail.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

F12 — Thu, 12 Oct 2023 16:21:36 GMT

That's great will try that out. Thanks!

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

F12 — Thu, 12 Oct 2023 16:23:21 GMT

Thanks - good to know it's a known problem and not just us oldies mishandling the technology! Will try out another way of accessing the email as you suggest.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

Peter+Habu — Tue, 21 Nov 2023 19:19:23 GMT

Glad to see I'm not alone. I've struggled receiving emails for much of this year with no advice from Sky other than log on to their website. It afflicts both my iPad and iPhone (both running latest software) but my iMac is unaffected. Sometimes hours go by before emails come through. When the service is not working (more often than working) the message reads 'The Connection to the server failed'. Periodically, when emails come through they are blank with just a messaging saying something like Unable to download from server. Very disappointing.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

caesarome — Tue, 21 Nov 2023 19:28:39 GMT

Have you tried the Outlook app on both these devices ?

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

U411483 — Mon, 01 Apr 2024 10:05:57 GMT

I have the same problem on iphone but it downloads to my Mac OK

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

Mark39 — Mon, 01 Apr 2024 10:15:04 GMT

@U411483 wrote:

I have the same problem on iphone but it downloads to my Mac OK

Most likely for the same reason as previously posted. If it persists, you might want to try a different app.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

BrianFM — Tue, 09 Apr 2024 11:00:30 GMT

I've deleted and reloaded my accounts and if anything they are worse!

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

jayach — Tue, 09 Apr 2024 11:44:50 GMT

@BrianFM wrote:
I've deleted and reloaded my accounts and if anything they are worse!

If you are still using the Apple Mail app, you need to use a different app until Apple resolve the problem. (which will probably be never)

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

BrianFM — Tue, 09 Apr 2024 13:11:17 GMT

We both use i-pads so I guess we do use the Apple one. Not sure how I change that, I'm not too technical, silly old pensioner. Any help appreciated. 👍

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

caesarome — Tue, 09 Apr 2024 17:13:50 GMT

On your device should be an app called Apple Store, go to this and in the search box enter Outlook and install this and set up your account as a Yahoo one when it asks who your provider is.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

Peter+Habu — Tue, 09 Apr 2024 19:24:13 GMT

I'm not 100% sure Apple is the problem (but it could be?) as my iCloud account is flawless and emails arrive instantly. Same with my Exchange account. My @Anonymous.co.uk account works flawlessly too. The problem account - which is my main account - was previously a Sky account and became Yahoo. Now it crashes (can't reach the server) several times a day and, sometimes, is down for several hours.

Couple of observations: (1) the Yahoo account is flawless on my iMac. The problem is with my iPhone and iPad. (2) I don't get any issues when I'm away from home using 4G and 5G.

Re: Getting message, ‘cannot get mail. Connection to server failed. When trying to access mail on mo

Peter+Habu — Tue, 09 Apr 2024 19:27:48 GMT

I already use Outlook for my work account so I'm not sure I could use it to set another account up?