https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602224#M99085 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4010429">@Steve1305</a>&nbsp;</P> <P>If you are seeing an account locked problem message you will need to keep calling as only Sky can unlock your account but the issue you have is that not all know how to do this so it can take a number of calls before you get to talk to someone who can do it.&nbsp;<BR /><BR /></P> <P>When you do call back don't mention that your email account is locked just say your online Sky account is.</P> Mon, 01 Apr 2024 09:13:32 GMT caesarome 2024-04-01T09:13:32Z https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602211#M99083 <P>I'm getting a locked out message and a sky phone number,when I rang it they couldn't unlock my account,I've used the right login and password but even after the 2 step verification it goes straight to this phone number and my account is locked again,any suggestions to help me access my emails,it's a sky.com email account&nbsp;</P> Mon, 01 Apr 2024 08:44:05 GMT https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602211#M99083 Steve1305 2024-04-01T08:44:05Z https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602215#M99084 <P>Have you tried resetting your password?</P> Mon, 01 Apr 2024 08:55:35 GMT https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602215#M99084 Mark39 2024-04-01T08:55:35Z https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602224#M99085 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4010429">@Steve1305</a>&nbsp;</P> <P>If you are seeing an account locked problem message you will need to keep calling as only Sky can unlock your account but the issue you have is that not all know how to do this so it can take a number of calls before you get to talk to someone who can do it.&nbsp;<BR /><BR /></P> <P>When you do call back don't mention that your email account is locked just say your online Sky account is.</P> Mon, 01 Apr 2024 09:13:32 GMT https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602224#M99085 caesarome 2024-04-01T09:13:32Z https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602233#M99086 <P>Yes I tried resetting my password but still the same</P> Mon, 01 Apr 2024 09:19:25 GMT https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602233#M99086 Steve1305 2024-04-01T09:19:25Z https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602275#M99087 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4010429">@Steve1305</a>&nbsp;wrote:<BR /> <P>Yes I tried resetting my password but still the same</P> <HR /></BLOCKQUOTE> <P>I'm afraid it's as <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;posted, then - you'll need to persevere with calling, to get someone to unlock it for you.</P> Mon, 01 Apr 2024 10:03:49 GMT https://helpforum.sky.com/t5/Email/My-email-won-t-let-me-log-in/m-p/4602275#M99087 Mark39 2024-04-01T10:03:49Z