topic Re: Verification codes received but not requested in Email

Verification codes received but not requested

TracyAnnO — Mon, 12 Feb 2024 10:08:53 GMT

I've received 7 Sky verification codes via text over the last few days BUT I've not requested them. I only use Sky for my emails. Any ideas why I'm getting these codes? And how to stop them? Thanks

Re: Verification codes received but not requested

caesarome — Mon, 12 Feb 2024 10:16:53 GMT

@TracyAnnO

It appears you might have setup 2 step authentication on your email account so each time you login you are sent this text with verification code.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

Help can also be found here on how to turn this off and/or change your number:
https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Re: Verification codes received but not requested

TracyAnnO — Mon, 12 Feb 2024 10:51:08 GMT

Fab! Many thanks...this has sorted my issue. Much appreciated

Re: Verification codes received but not requested

kmcnally — Tue, 20 Feb 2024 03:10:43 GMT

It might be an attempt to hack into your Sky account. My account was hacked a few days ago and emails requesting money purporting to be from me were sent to all me contacts. Shortly after I discovered the account had been hacked, I found a number of text messages on my phone from Sky sending me access codes, which of course I hadn't requested. I have 2 step verification, but the account was still hacked.

Re: Verification codes received but not requested

Rachel,+Collington — Mon, 25 Mar 2024 17:50:55 GMT

I have also been getting unsolicited notifications recently and then one advising me of how to get a new sim for my phone. I do have two step notification but these were not in response to me logging into my email. What is going on? I have reset my access codes so hoping this will put a stop to it. Can't get to speak to anyone at Sky. Just automated.

Re: Verification codes received but not requested

Mark39 — Mon, 25 Mar 2024 18:38:19 GMT

@Rachel,+Collington can you clarify: are log in Verification codes going to your mobile? And what do you mean by resetting your 'access codes'?

Re: Verification codes received but not requested

caesarome — Mon, 25 Mar 2024 19:20:49 GMT

@Rachel,+Collington wrote:

I have also been getting unsolicited notifications recently and then one advising me of how to get a new sim for my phone.

What are these notifications for as the Sky mobile sim one doesn't sound like a verification code ?