topic OTP and recovery code in Email

OTP and recovery code

ShaunPaul66 — Sat, 23 Mar 2024 15:45:19 GMT

I lost my phone and do not have the recovery code so cannot access my sky/yahoo email account on any device as it sends a OTP to my phone which I do not have. How do I regain access to my emails?

Re: OTP and recovery code

Mark39 — Sat, 23 Mar 2024 15:50:32 GMT

You'll have to call. See the bit in the box here: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

There's a team that deals specifically with this type of issue, but it may be a challenge to get the adviser taking your call to pass you on to them - the team's existence appears not to be well understood. You can't contact them direct.

Re: OTP and recovery code

ShaunPaul66 — Mon, 25 Mar 2024 11:29:25 GMT

Thank you for the reply.

Answered sort of. But to wait 21 days for the account to be accessible is beyond a joke. Will never use OTP again.....

Re: OTP and recovery code

Mark39 — Mon, 25 Mar 2024 11:42:40 GMT

Yes, I'm not sure what the purpose of the 21 days is.

2 step verification can work ok providing you follow Sky's recommendation to keep a separate note of your Recovery Code. That way, you can turn it off if you lose access to your mobile.

Re: OTP and recovery code

jayach — Mon, 25 Mar 2024 13:08:22 GMT

@ShaunPaul66

While you wait for the OTP to be removed (do let us know how that goes, no one has yet reported back to say it works)

it is possible to access your emails using a client/app with a generated password.

See this thread where the poster was able to do it.

https://helpforum.sky.com/t5/Email/Cant-sign-into-email/m-p/4583472