topic Hacked e mail in Email

Hacked e mail

Momo1979 — Fri, 22 Mar 2024 10:12:03 GMT

Hi , my e mail was hacked , I have changed the password and can now send e mails however cannot receive them now. I have tried to go through settings however I don't seem to have a more settings option?? I have tried this on the mobile version and desktop version so don't really know where to go from here

Re: Hacked e mail

caesarome — Fri, 22 Mar 2024 10:16:45 GMT

More settings can be found via the desktop version after you login to your online account as it appears on the pop out window on the right.

Once you see it try this:

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

Re: Hacked e mail

Momo1979 — Fri, 22 Mar 2024 10:32:40 GMT

Hi thank you for the reply, I seem to be in the desktop version however still no "more settings" option. The settings seem to be on the left

Re: Hacked e mail

jayach — Fri, 22 Mar 2024 12:41:59 GMT

Deskop version mean using a browser and logging in here:https://skyid.sky.com/signin/email

It should look like this: