topic Re: Hacked Email Mobile Number changed in Email

Hacked Email Mobile Number changed

Cratedigga — Wed, 20 Mar 2024 20:12:13 GMT

I have recently had my email hacked and have tried to change my password but the two step verification mobile number has been changed to theirs as the 3 last digits are none of the mobile numbers in my household.

The 6 digit code is now being sent to their mobile.

Any help would be massively appreciated!

Re: Hacked Email Mobile Number changed

caesarome — Wed, 20 Mar 2024 20:31:34 GMT

Did you previously set up 2 step authentication, if you did then see if you can sign in using it so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

If you didn't then I'm not sure there is anyway you can get the account back, you could try Sky support but even that could be a long shot.

Re: Hacked Email Mobile Number changed

Mark39 — Wed, 20 Mar 2024 20:41:09 GMT

@Cratedigga if you don't have a Recovery Code you can use to turn off 2 step verification, you'll have to call Sky, as @caesarome posted. They do have a specialist team for handling scenarios such as this, but you can't contact them direct, I'm afraid, and it appears that many of the front line advisers don't know of their existence. You may have to persevere.

Re: Hacked Email Mobile Number changed

Cratedigga — Wed, 20 Mar 2024 21:07:59 GMT

Unfortunately no recovery code so I'll give them a call tomorrow thanks for your advise!

Re: Hacked Email Mobile Number changed

Roger2468 — Wed, 10 Apr 2024 22:36:28 GMT

Did you get it sorted as it as happened to me as well

Re: Hacked Email Mobile Number changed

Mark39 — Thu, 11 Apr 2024 07:12:21 GMT

@Roger2468 wrote:

Did you get it sorted as it as happened to me as well

If you don't have the Recovery code the only way to regain access is to call.