topic Re: Recieving emails from yahoo in Email

Recieving emails from yahoo

Cruz1 — Sun, 17 Mar 2024 13:18:12 GMT

Emails from yahoo not pushing through to my sky account very slow sometimes they sit there for days . Frustrated Cruz 1

Re: Recieving emails from yahoo

jayach — Sun, 17 Mar 2024 13:21:46 GMT

Can you explain just what you mean? Just where do they sit?

Re: Recieving emails from yahoo

Cruz1 — Sun, 17 Mar 2024 14:42:24 GMT

They are in yahoo but supposed to push or fetch to my sky account And I have to reboot and then they come through or I log into yahoo Cruz 1

Re: Recieving emails from yahoo

jayach — Sun, 17 Mar 2024 15:58:21 GMT

Are you using an iOS device?

Still not sure what you mean by "They are in yahoo", do you mean they are there when you log in here:

https://skyid.sky.com/signin/email

Re: Recieving emails from yahoo

caesarome — Sun, 17 Mar 2024 16:25:43 GMT

@Cruz1

What phone or device are you using and what app or program, so do you use the email app on an iphone or something like the Outlook app ?

Re: Recieving emails from yahoo

Cruz1 — Sun, 17 Mar 2024 17:17:31 GMT

Hi, I am using an iPhone 14 years ago I had / have a sky .com account and it was through yahoo but something change ,, I still kept my sky account but it goes through yahoo and I had to put in something different to receive and return emails , since then yahoo picks them up and push them to sky .com , it works well most times but often stops then the emails pile up and eventually come through , I can log into yahoo to see them , but it should push them through automatically to sky . com it is awkward when I am waiting for a code and don't receive it right away it says can't connect to server . Thank you for your help Cruz 1

Re: Recieving emails from yahoo

Mark39 — Sun, 17 Mar 2024 17:24:28 GMT

@jayach wrote:

Are you using an iOS device?

Still not sure what you mean by "They are in yahoo", do you mean they are there when you log in here:

https://skyid.sky.com/signin/email

@Cruz1 can you see your up to date emails by logging in using the link above that @jayach posted earlier?

Re: Recieving emails from yahoo

Cruz1 — Sun, 17 Mar 2024 17:54:52 GMT

Yes, if I log into yahoo yes but I don't know they there unless I log into yahoo .

Re: Recieving emails from yahoo

jayach — Sun, 17 Mar 2024 18:22:53 GMT

@Cruz1 wrote:
it says can't connect to server .

Unfortunately you are suffering a well known problem with Apple Mail app on iOS.

It has been reported on here many times and there is no known cure, other than using a different app.

It's not entirely clear if it is an Apple or Sky|Yahoo problem.

I can only suggest you try using the Outlook app instead, although there are probably other alternative email apps.

Re: Recieving emails from yahoo

Mark39 — Sun, 17 Mar 2024 18:34:25 GMT

@Cruz1 wrote:

Yes, if I log into yahoo yes but I don't know they there unless I log into yahoo .

Just to avoid future confusion, you're logging into Sky when you use that link, not Yahoo.

Sky Yahoo Mail and Yahoo Mail are completely separate and have different support arrangements.

Re: Recieving emails from yahoo

caesarome — Sun, 17 Mar 2024 19:19:10 GMT

@jayach wrote:

I can only suggest you try using the Outlook app instead, although there are probably other alternative email apps.

@Cruz1

And use these settings with it

:Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email