topic Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500 in Email

skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 15:55:40 GMT

I use a fully updated 64bit Surface Pro - and I have been unable to maintain my SKY email accounts for a number of days as when I attempt to login I get the following terminal error:

skyidapp.sky.com is currently unable to handle this request.

HTTP ERROR 500

I have examined the community pages and saw some fixes, including clearing the Chrome browser cache and checking that the Chrome browser is the latest version. I have done all this (causing other issues for some of the websites I use) but still get the SKY error. I get the same error also in Edge.

This is causing me severe problems now - any assistance would be gratefully received.

Cheers

Mark

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mark39 — Thu, 14 Mar 2024 16:06:58 GMT

Are you trying to log in here: https://www.sky.com/signin/email ?

I've come across http500 errors in the past, which have indeed turned out to be the result of cacheing issues. Have you tried Chrome's Incognito mode just to rule that out?

It's not a site error as I can log in ok.

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

caesarome — Thu, 14 Mar 2024 16:11:42 GMT

Is your tablet connected to a Wifi connection, if so try a reboot of your briadband router.

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 16:16:33 GMT

Hi and thanks for your reply.

The shortcut I've always used is: https://skyid.sky.com/signin/email/

This redirects to : https://skyidapp.sky.com/signin/opensso/SSORedirect/metaAlias/idp?SAMLRequest= ..................etc

Which then gives the error

This page isn’t working

skyidapp.sky.com is currently unable to handle this request.

HTTP ERROR 500

🤷‍♀️

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 16:18:25 GMT

Hi thanks - but we have tried that also. It's actually my home Sky fibre router as working from home.

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mark39 — Thu, 14 Mar 2024 16:19:51 GMT

@Mick+Ward it may still be worth trying the link I posted using Incognito mode.

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 16:21:43 GMT

I have cleared the browser cache - am trying with incognito ..

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 16:35:51 GMT

Using incognito has let me get further - but it's very strange now as despite the fact that I'm logging in as one email, the system is actually logging me in as one of my others -

I actually managed, (using the link you supplied via incognito mode), to get as far as the 'forgotten your password link - this is then supposed to send a verification number to the email address - but it never arrives (checked Spam) - I think I'm going to have to review all email accounts via the Sky App (if that's possible now) ...

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mick+Ward — Thu, 14 Mar 2024 16:49:02 GMT

So thanks - I think I'll class this as answered - as the incognito mode is letting me do things I couldn't do - I know it's not 100% cured (still not working on a normal Chrome browser) - I'll review my other difficulties and raise a fresh query for the new problems here if I need to - thanks again for your help.

Re: skyidapp.sky.com is currently unable to handle this request. HTTP ERROR 500

Mark39 — Thu, 14 Mar 2024 16:58:01 GMT

@Mick+Ward wrote:

..as the incognito mode is letting me do things I couldn't do - I know it's not 100% cured (still not working on a normal Chrome browser)....

That does point to a residual caching problem. Wonder if you might have inadvertently left a Sky website open when you cleared the cache?

Yes, do post again if we can try to help further.