topic Re: Not receiving emails from a 'live.co.uk' address? in Email

Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 12 Mar 2024 17:12:19 GMT

For some reason both myself and my mother have Samsung phones. We use the Samsung email app to access our emails. However, we are not receiving emails from a relative with a 'live.co.uk' address?? Can you help?!

Re: Not receiving emails from a 'live.co.uk' address?

GD1 — Tue, 12 Mar 2024 17:14:18 GMT

@Linds04 Do you both use Sky/Yahoo email or another provider?

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 12 Mar 2024 17:15:20 GMT

Yes. We both use sky Yahoo email @GD1

Re: Not receiving emails from a 'live.co.uk' address?

GD1 — Tue, 12 Mar 2024 17:17:07 GMT

@Linds04 Can you access the emails via a web browser? https://www.sky.com/signin/email

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 12 Mar 2024 17:18:40 GMT

No. They are not being received at all. Yet my husband has received the emails with a Hotmail account.

Re: Not receiving emails from a 'live.co.uk' address?

GD1 — Tue, 12 Mar 2024 17:20:05 GMT

@Linds04 It may be worth using a differenrt email app in that case such as outlook which is free, to see if the issue continues.

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 12 Mar 2024 17:22:54 GMT

It's strange that I'm not receiving the emails on my sky/yahoo account? Any ideas why?

Re: Not receiving emails from a 'live.co.uk' address?

caesarome — Tue, 12 Mar 2024 17:47:27 GMT

These kinds of things do happen and usually there is never a reason why this suddenly starts to happen but sometimes it will start working again and that the emails will get through.

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 12 Mar 2024 19:12:46 GMT

Thank you.

It appears that there is an issue with sky email. There are lots of people complaining that they aren't receiving mail today 😕

Re: Not receiving emails from a 'live.co.uk' address?

jim+ody — Wed, 13 Mar 2024 12:34:17 GMT

Is anybody from Sky going to comment on this? i had the same problem with an e-mail that was originally sent on friday, and it bounced, it was re sent on saturday morning and bounced again. finally it arrived in the early hours of Tuesday morning.

Was there a system error with mails over the weekend? or was it just from certain areas?

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Wed, 13 Mar 2024 12:41:21 GMT

Ours arrived hours after they were sent and the following day! So how many more aren't being received??

Re: Not receiving emails from a 'live.co.uk' address?

Mark39 — Wed, 13 Mar 2024 13:08:36 GMT

@jim+ody wrote:

Is anybody from Sky going to comment on this?

Unlikely. We're mainly a customer Community.

Re: Not receiving emails from a 'live.co.uk' address?

Linds04 — Tue, 19 Mar 2024 11:55:47 GMT

Still having the same issue?!! For some reason, sky doesn't like "live" accounts!!!

Re: Not receiving emails from a 'live.co.uk' address?

jayach — Tue, 19 Mar 2024 12:06:43 GMT

@Linds04 wrote:
Still having the same issue?!! For some reason, sky doesn't like "live" accounts!!!

It's not just "live" accounts, it appears it can happen from all Microsoft domains.

Someone else posted this link, and it may be connected to that.

https://www.theregister.com/2024/03/14/exchange_online_blocked_from_sending/