topic Account Locked in Email

Account Locked

AP123 — Sat, 02 Mar 2024 10:33:03 GMT

Since Wednesday, 28 February, my wife has been locked out of her email. I've phoned Sky 3 times but it is still locked. We have been told that it is an issue with the Yahoo server and that we now need to wait for 3 - 5 working days whilst the issue is resolved. Can someone from Sky please confirm exactly what is going on? My wife cannot access any of her emails at all which is causing great frustration.

Re: Account Locked

Mark39 — Sat, 02 Mar 2024 10:44:08 GMT

We're a customer Community. It's unlikely that Sky will respond directly to your post here. There does seem to have been a spate of locked email accounts over the last few days. I don't know whether it's a problem s with the Yahoo server, I'm afraid, so for now, I think you'll have to accept the adviser's reply.

Re: Account Locked

caesarome — Sat, 02 Mar 2024 12:06:36 GMT

@AP123

Can you access this link:

https://www.sky.com/myaccount/my-details

If not when you call Sky again about this just say you have been locked out of your Sky account, don't mention that you have been locked out of your email address as this does seem to confuse some that you talk to as they will try to (wrongly) refer you to Yahoo. It can sometimes take a few phone calls before you get to talk to someone that can unlock a Sky account.