topic Re: Blocked account. Old in Email

Blocked account. Old

Mumma3086 — Fri, 01 Mar 2024 09:28:55 GMT

Hi. I have a very old account that I still use as my main email address. I haven't used the sky account for years but still have the email.
iv gone on today and it's blocked, iv called sky and they can't help as I cannot remember the details to the old addresses. It was working fine until yesterday. They have told me to ask on her for any help.
can anyone help? Thanks

Re: Blocked account. Old

Mark39 — Fri, 01 Mar 2024 09:32:20 GMT

What error message do you see when you try to log in here: https://www.sky.com/signin/email

Re: Blocked account. Old

caesarome — Fri, 01 Mar 2024 09:48:44 GMT

When was the last time you logged into this email account ?

Re: Blocked account. Old

jayach — Fri, 01 Mar 2024 10:48:36 GMT

Unfortunately, unless you can pass security, they will be unable to unlock the account.

No idea why they would think we could help.