topic Re: Folders disapeared in yahoo app in Email

Folders disapeared in yahoo app

r0gue — Wed, 28 Feb 2024 11:05:57 GMT

After the yahoo app (android) crashing all day yesterday, I reinstalled this morning.

The app now works but half my folders with important emails have disappeared.

Ive tried searching for the emails but it comes up as blank.

Any help on the matter would be appriciated, as it now seems Yahoo want paying if you want their help.

Re: Folders disapeared in yahoo app

Mark39 — Wed, 28 Feb 2024 11:16:55 GMT

Can you see them if you log in here: https://www.sky.com/signin/email

Note that support for Yahoo Mail and Sky Yahoo Mail are different. Sky provide support for Sky Yahoo Mail free of charge.

Re: Folders disapeared in yahoo app

r0gue — Wed, 28 Feb 2024 11:36:26 GMT

Unfortunately not 😟

Re: Folders disapeared in yahoo app

Mark39 — Wed, 28 Feb 2024 11:40:04 GMT

Yahoo does have an unfortunate habit of randomly deleting emails. You could try their recovery process here which might restore some of tnem: https://help.yahoo.com/kb/sln2552.html

It works for Sky Yahoo Mail as well.

Re: Folders disapeared in yahoo app

r0gue — Wed, 28 Feb 2024 19:07:51 GMT

Did that and unfortuntely it just sent me aload of old emails but no folders

Re: Folders disapeared in yahoo app

caesarome — Wed, 28 Feb 2024 19:21:17 GMT

Then sadly they are gone for good, did you have many and can you set them up again ?

Personally I would have dumped Yahoo and used an alternative if this would have happened to me.

Re: Folders disapeared in yahoo app

r0gue — Thu, 29 Feb 2024 09:24:59 GMT

It's about half the folders I had, but more important was that it contained important emails from my workplace

Re: Folders disapeared in yahoo app

Mark39 — Thu, 29 Feb 2024 09:37:32 GMT

Unless you have a backup, I'm afraid they're lost. It seems to be a weakness of the Yahoo Mail system,.