topic Re: Hacked email with 2-step verification we didnt set up in Email

Hacked email with 2-step verification we didnt set up

Chizzy72 — Wed, 28 Feb 2024 21:50:58 GMT

Apologies if this has been posted already, but i can't find it to see if any replies (so not sure if i even posted it 🙈). My son's sky email account was hacked today and the hackers not only changed the password, but added 2-step verification too (using/appearing to use a phone we don't own)! My son's tried changing passwords in load of his apps, but is struggling because majority want to send a password reset link to the email address he can't access! Managed to set up a rescue email address and unlock his sky account, but sky have told us they can't remove the 2-step verification it's down to yahoo (took us 90mins to get that far), then after speaking to yahoo tonite (further 40mins of waiting!) They said it was a sky issue - who should be helping rectify this fraud?

Re: Hacked email with 2-step verification we didnt set up

Mark39 — Wed, 28 Feb 2024 22:05:29 GMT

I don't believe Yahoo can remove Sky's 2-step verification process. Pretty sure they use a different 2 step login process.

Re: Hacked email with 2-step verification we didnt set up

enough+is+enough — Thu, 29 Feb 2024 17:04:57 GMT

This has just happened to me and I am getting no support off sky.

Re: Hacked email with 2-step verification we didnt set up

Mark39 — Thu, 29 Feb 2024 17:11:28 GMT

@enough+is+enough wrote:

This has just happened to me and I am getting no support off sky.

Can you give us some details about what has happened and what Sky said?

Re: Hacked email with 2-step verification we didnt set up

Juici — Sat, 04 May 2024 21:16:20 GMT

This happened to us too. You need to ask for the Leader Support Team, they understand about hackers fraudulently adding 2FA.