topic Re: cannot access email after updating password, sends the verifacation number to old mobile in Email

cannot access email after updating password, sends the verifacation number to old mobile

JOHN0961 — Sat, 17 Feb 2024 08:22:55 GMT

cannot access email after updating password, sends the verifacation number to old mobile number that i no longer have

Mark39 — Sat, 17 Feb 2024 08:35:37 GMT

The two step verification code is sent by text to the mobile number you used when you activated it. Is that what you mean?

So far as I'm aware, your mobile isn't involved when you reset or update your password.

JOHN0961 — Sat, 17 Feb 2024 08:46:23 GMT

yes it says "weve sent a 6 digit code to" then shows the last three digits of a mobile number that i no longer have

Mark39 — Sat, 17 Feb 2024 09:37:07 GMT

If you kept a separate note of your Recovery Code, as Sky recommended when you set up 2 step verification you can use it now to turn it off.

jayach — Sat, 17 Feb 2024 11:56:09 GMT

How did you change your password? Was it via this link

Are you sure the password has been changed? Can you log into your Sky account here:

If you do log in as above, what happens if you select Yahoo mail from the drop down menu under your name in the top right hand corner.

Were you using 2FA before you changed the password, and were the codes going to the correct phone number?

jayach — Sat, 17 Feb 2024 12:59:06 GMT

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