topic Re: Missing historical email content in Email

Missing historical email content

APLeC — Thu, 08 Feb 2024 10:06:57 GMT

Hi, as of this morning I am unable to load the content of Sent & Received emails from 4th May 2023 until 31st December 2023 - the headers remain but I receive " we were unable to load this message " (on desktop) and " offline " (on mobile) messages when attempting to open the emails.

As per the above - I have attempted access via a mobile app and via on line login. All other emails, including those going back some years are intact.

Rebooting etc makes no difference.

I noticed the change today but it could have occurred in the past week as I reviewed an older email a few days back albeit how many days I cannot accurately recollect.

Other than viewing emails I have not been undertaking any admin actions eg clearing out old emails.

Might be a temporary glitch but any recovery is time critical given the horror stories I have read so any thoughts would be greatly appreciated.

Re: Missing historical email content

caesarome — Thu, 08 Feb 2024 10:11:27 GMT

Seeing as Yahoo run the email service then this could well be a temporary glitch that fixes itself soon as I'm not sure there is much you can do to kick it back into life ?

Re: Missing historical email content

Mark39 — Thu, 08 Feb 2024 10:17:09 GMT

@APLeC yours is the second post I've seen today reporting the same problem. Hopefully it's a temporary glitch.

Re: Missing historical email content

APLeC — Thu, 08 Feb 2024 11:04:43 GMT

Thanks for replies - pleased & very relieved to let you know the missing emails are again in view, however I haven't trawled through all of my back catalogue....