topic Re: Not receiving verification codes and cannot access my emails in Email

OTP to access SKY Email not comming through via text message

haywood — Wed, 07 Feb 2024 20:52:27 GMT

Usually works fine, text comes through but nothing. i dont remember where my recovery phrase is so im told it can take 21 for a new recovery code (21 days, are they kidding me ?) Tried all the usual turn phone off and on again, friends have sent me a text etc.... is it a Yahoo to 02 issue and national as sky are non the wiser ???

Turn off 2 step verification

Pablos — Mon, 10 Jul 2023 19:31:15 GMT

Now I have activated the 2 Step Verification but want to disable it so I don't have to get a pass code every time.

I have looked up the procedure to stop it and it says go into account and under security it should state 2 step verification and then click off but the problem is when I get into security there is no mention of 2 step verification so I am unable to disable it. Has anyone else had this problem and if so how is it overcome

Re: Turn off 2 step verification

jayach — Mon, 10 Jul 2023 21:10:43 GMT

Take a look at this thread:

Answered: Turning off Sky 2 step verification | Sky Community

Re: Turn off 2 step verification

caesarome — Mon, 10 Jul 2023 21:21:50 GMT

@Pablos

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code.

Re: Turn off 2 step verification

Pablos — Mon, 10 Jul 2023 21:26:03 GMT

That worked perfectly, thank you 👍

Re: Turn off 2 step verification

Suzy02 — Thu, 13 Jul 2023 18:10:36 GMT

Sorry to jump on post, I am still having problems cancelling this, when I try sign in with recovery code it says its not recognised. I don't know if I'm being silly but I presume I use the recovery code at the password stage of signing in

Re: Turn off 2 step verification

caesarome — Thu, 13 Jul 2023 18:19:30 GMT

Are you using the recovery code that will have been on the email you were sent when you first turned on 2FA ?

Re: Turn off 2 step verification

Pablos — Thu, 13 Jul 2023 18:21:06 GMT

If I remember correctly when it came up to send you a pass code to your phone, then below the 6 box area I clicked there and then it asked for original verification code I was given at the beginning.

Put that in and it basic resets itself, it will still ask for password etc and then ask if you want to set up 2 step verification or again below it says no thanks I will do it later so make sure you click on that. Unfortunately it does ask every time but easier than getting a pass code sent

Re: Turn off 2 step verification

Ange — Fri, 04 Aug 2023 14:03:45 GMT

Thanks, that worked for me, i think the box below said something about can't use OTP code or similar. My worry was about receiving text messages whilst abroad incurring costs as well as annoyance factor

Re: Turn off 2 step verification

mancmozz — Tue, 06 Feb 2024 20:11:23 GMT

Where can I find my recovery code ??? ,I need it to turn off 2 step verification ?? Regards Mozz

Re: Turn off 2 step verification

caesarome — Tue, 06 Feb 2024 20:20:34 GMT

@mancmozz

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

Re: Not receiving verification codes and cannot access my emails

strawberry9 — Wed, 07 Feb 2024 19:48:11 GMT

I am also not receiving authentication codes so can't log in to my emails. This seems to be a wider problem that needs fixing asap.

Re: Not receiving verification codes and cannot access my emails

caesarome — Wed, 07 Feb 2024 19:52:43 GMT

The verification codes should be sent to your mobile so if you haven't changed your mobile number then have you spoken to your network provider about this ?

Re: Not receiving verification codes and cannot access my emails

Mark39 — Wed, 07 Feb 2024 19:54:51 GMT

Alternatively, simply turn off 2 step verification by clicking on the 'can't use code' link and entering your Recovery Code when prompted.

Re: Not receiving verification codes and cannot access my emails

ChrisM24 — Wed, 07 Feb 2024 20:57:58 GMT

I'm not receiving OTP to access my emails. This happened a few months ago and it took Sky ages to sort. Hope it doesn't take long this time

Re: OTP to access SKY Email not comming through via text message

Mark39 — Wed, 07 Feb 2024 21:02:25 GMT

Only one other recent post of problems receiving the Verification Code text message, so it's impossible to say at the moment whether it's a wider issue.

You've done what you can by reporting it to Sky, and they do indeed say it can take up to 21 days.: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

You could try accessing your email via an app rather than your browser, which appears to negate the 2 step verification process. That should give you access to the Recovery Code which was emailed to you.

Re: OTP to access SKY Email not comming through via text message

Dazhotspur — Wed, 07 Feb 2024 21:08:56 GMT

same issue here !

2-step verification

Joanbh — Wed, 07 Feb 2024 21:10:22 GMT

I have 2-step verification for sky email. When I log in on my laptop it asks for the code sent to my mobile. However, that message is not coming through. Have tried resend several times, turned off and on both laptop and mobile. Still not getting through. I don't have recovery code.

What do I do to access my email?

Re: 2-step verification

Dazhotspur — Wed, 07 Feb 2024 21:11:29 GMT

I've the same problem tonight

Re: OTP to access SKY Email not comming through via text message

ReeceHelp — Wed, 07 Feb 2024 21:36:11 GMT

Same issue here